Help! My game progress is missing!

rvivianrvivian Member Posts: 1 Not a Title, but a Star
edited November 2016 in Android Bugs and Issues

Greetings! I recently purchase a new phone and when I opened the game and logged into Facebook my game progress did not update. For some reason it started me on level 134 and the last time I played I was on lever 330+. I do not remember the exact number but I do recall it being in the 330's and the background picture was a giant saw cutting the tin man. Anything you can do to to restore my game progress?

Comments

  • [Deleted User][Deleted User] Posts: 0 Moderator
    The user and all related content has been deleted.
  • beckytbeckyt Member Posts: 1 Not a Title, but a Star
    Wizard of Oz Magic Level 245. I was playing as usual...at level 245 one goal is to accumulate green rectangles. I played enough to have to buy -$19.99 THREE TIMES , using Paypal, (receipts available) and NO green rectangles ever appeared in the puzzle. I would like a refund for these payments please. I am obviously a loyal fan and player. Thank you very much. Rebecca Towne
  • Sofia AllianahSofia Allianah Moderator Posts: 8 Moderator

    @beckyt said:
    Wizard of Oz Magic Level 245. I was playing as usual...at level 245 one goal is to accumulate green rectangles. I played enough to have to buy -$19.99 THREE TIMES , using Paypal, (receipts available) and NO green rectangles ever appeared in the puzzle. I would like a refund for these payments please. I am obviously a loyal fan and player. Thank you very much. Rebecca Towne

    Green Gems will only appear when you collect 24 Water Buckets, @beckyt. I've attached a screenshot for your reference.

    If your account was charged, you may need to contact our Support team by filling out this form. Please include your ZID and a screenshot of the receipt associated with your purchase.

    Thanks for your patience.

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