Reached the promotion zone but not be promoted

HlingvivaHlingviva Posts: 1Member Not a Title, but a Star
I've been reach promotion zone but not earned the better perk and awards for 3 week.Can you fix it?

Answers

  • Sofia AllianahSofia Allianah Posts: 25Moderator Moderator

    @Hlingviva said:
    I've been reach promotion zone but not earned the better perk and awards for 3 week.Can you fix it?

    Appreciate the report. While the team continues to investigate this, I suggest sending your Game ID to Player Support to have this sorted out. To reach them, please follow the instructions on the image below:

    Thanks for your cooperation.

  • candee38candee38 Posts: 1Member Not a Title, but a Star
    Same problem. Several times not getting promoted when earned. About ready to quit this game.
  • Sofia AllianahSofia Allianah Posts: 25Moderator Moderator

    @candee38 said:
    Same problem. Several times not getting promoted when earned. About ready to quit this game.

    Apologies for the inconvenience. Our team is aware of this bug and they're currently working on getting it fixed. In the meantime, I suggest contacting Support to have your account checked. Please refer to the image I've provided above to know how to reach them.

    Thanks for your patience.

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