It looks like you're new here. If you want to get involved, click one of these buttons!
Twice now I've spent coin to get promoted to the top tier, only to find that when the week ends, I'm still in the second tier (Royal). This happened about four months ago, and apparently it's still an issue.
And support??? The only (blow off) answer I was given before was "we'll be in touch when it's fixed". Guess what, never received an answer, etc.