Too many unfixed NOT helpful

diagorodiagoro Member Posts: 5 Not a Title, but a Star
edited January 3 in Android Bugs and Issues

I can live with a few bugs, especially if you have devs working on them. But this is unforgivable. Not only am I not getting the weekly prizes for completing each tier (butterfly challenge, etc), the monthly 'check-in' is still dumping back to day 1 on the 20th day.

The worst part........Only one of the five support people I've emailed back and forth with have been helpful. They've basically been creatively ignoring each question, or completely deflecting parts of a message. I've even had one promise specific power ups and coins to make up for the issues, only for them to never show up and have support ignore that fact afterwards (they basically stated I was never promised those things, even after attaching the email).

Again, I can forgive certain bugs. But I think it's time I go to google and demand my money back. I've also had coins that disappeared, and other game mechanics that are clearly designed to make me fail and purchase more power ups (like power ups not working on the very last piece to remove........only the very last move).

Sucks to be at level 970 and have to delete the game from my phone, but your support staff (and the complete lack of) gave me zero other options....


  • Dominus MarsDominus Mars Moderator Posts: 28 Moderator

    Thanks for the feedback, @diagoro. I've sent you a private message to further help you on this. Please check your Inbox.

  • diagorodiagoro Member Posts: 5 Not a Title, but a Star

    Just an update. Site admin referred me to customer support......from there it was the same old "we care about customers and are working to make the game better", without one word regarding the bugs (where I'm not collecting power ups, even though I clearly earned them).

    Guess they only want to encourage purchases at this point and don't care about negative perception....

  • Dominus MarsDominus Mars Moderator Posts: 28 Moderator

    Thanks again for sharing this with us and we'll have this forwarded to the rest of the team. Thank you for supporting the game!

  • diagorodiagoro Member Posts: 5 Not a Title, but a Star

    The forum mods are doing their job, but the game remains bug ridden......mostly in terms of receiving rewards (both earned and won).

    A month in and zero fixes or admission that the problems exist. have probably lost $40 worth of boosts, coins, etc in the past few months. And not alone, reviews in the Play Store are noting the same...

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