Experiencing a bug? Please report it on the Bugs & Issues section by following the instructions on the How to Report a Bug thread. Posts of the same issue will be merged, & multiple posts will be automatically deleted. Rest assured that all issues/feedback will be noted.
Want to report tournament cheaters? Please fill out this form. Thanks!
SilverSand Community Moderator
About
- Username
- SilverSand
- Joined
- Visits
- 3,457
- Last Active
- Roles
- Community Moderator
- Points
- 149
- Posts
- 140
- Badges
- 7
Comments
-
Appreciate the additional information, and really sorry for the experience, Tropic Hosts. Rest assured that the team is working hard in resolving this issue so you'll be able to continue playing normally again. Stay tuned here or on our support site…
-
Appreciate the report, @Susancar. We've raised this to the team so they can also further check it. You may stay tuned here or on our support site's Hot Topics section for further updates. Thank you. Apologies for the inconvenience caused and thanks…
-
Apologies for the confusion, @jessica84 and @DaisyW78. You can find the Silver Stamp by sending your Guides to the Hot Spring. Just make sure you have 2 Ceviche prepared. Thanks.
-
Thank you for sharing your suggestion, @TopkatW. This is noted and we'll forward it to the team. Your support is appreciated. :)
-
We understand your sentiment and appreciate your suggestion, @StillPlaying. We'll do our best to bring this to the team's attention so it can be carefully reviewed. Your continued support is greatly appreciated. Thanks
-
Welcome, @hvanh73! Just tap any of your crops, trees, animals, or Geodes, then select the Sunshine icon to instantly speed up its process. We also encourage you to check our other Guides that can help you through the game. Thanks and enjoy playing!
-
Appreciate the report, @pinksandinn. Flight Meals and Seaplane were part of the recent event "Turtle Nesting Season" which has already ended April 7. Thanks.
-
Appreciate sharing your feedback, @Valerie74 and @linenandbedding. We'll take note and forward it to the team. Thank you for your support!
-
Our Player Support team can review your account and assist you further about this, so we recommend you to reach out to them. We appreciate the report, @Mootjuhhhh. Thank you.
-
Appreciate the interest for our Spring Event, Tropic Hosts! It'll be available soon, so keep an eye out for updates and announcements! Thanks!
-
Thank you for bringing this to our attention, @MsMika. We recommend you to contact our Player Support team, so they can review your account and assist you further.
-
We appreciate that you have reached our Player Support team, Bpiglia1. The team is doing their best to accommodate all of our players' concerns. We recommend that you wait for their further updates about it and continue to coordinate with them. Than…
-
Welcome and congratulations for reaching level 11, @afzalur! You may try force closing (iOS | Android | Kindle) your game and make sure that you have a stable internet connection. If the issue persists, please do let us know. Thanks.
-
Appreciate the report, @chasinfame and @alexpaige72001. Updating their games to the latest version (1.26.1261) will resolved the issue with visiting other Islands, and with regards to your concern about the Beach Club chat, it'll be fixed on the nex…
-
Appreciate the report, @Picadilly. Our Player Support team can review your account and assist you further with this, so we recommend you to reach out to them. Thank you.
-
Congratulations for reaching your Cruise Beach Club Goal and we appreciate the report, @Chocolate_74. You may contact our Player Support team, so they can review your account and assist you further. Thank you.
-
Please make sure that you have the needed supplies (2 Pineapple Smoothies) for it. Also, we have a guide regarding Landmarks that you can check for more information. Enjoy, @eortiz82!
-
Sorry to hear that, Tropic Hosts. It is best that you contact our Player Support team, so they can review your account and assist you further. Your patience is appreciated. Thank you.
-
Thank you for reporting this, @Valeriealsace and @Gma56. It is best to contact our Player Support team so they can check your account and assist you further. Your patience is appreciated.
-
Appreciate the report, Tropic Hosts. You can try doing the basic troubleshooting steps for ( iOS | Android | Kindle ). Also, you may experience some delay depending on your internet connection. We suggest you to send Valentines 1 or 2 at a time. Tha…
-
Appreciate your enthusiasm for the Cruise Ship, @Mybabyodalys1. It'll be back after the "Love Potions in Paradise" event. Thank you for your suggestion.
-
Appreciate sharing your feedback, Tropic Hosts. You still have a lot of time to finish the "Love Potions in Paradise" event so don't lose hope. Just keep on trying. Nonetheless, this will be forwarded to the team to be discussed further. Thank you.
-
Sorry for the inconvenience that this has caused you, Tropic Hosts. The team is aware and currently investigating it. If you have yet to try doing the basic troubleshooting steps ( iOS | Android | Kindle ), you may do so. Also, we've sent you a mess…
-
Hi @Ladyfishresort. Can you please provide us more details about it. What Quest are you referring to? Looking forward to your reply. Thank you.
-
Appreciate the report, Tropic Hosts. We've sent you a private message. Kindly check your inbox. Thank you.
-
Appreciate the report, Tropic Hosts. We're currently working on this issue and will be fixed on the next update. In the meantime, we ask for your continued patience and understanding.
-
Appreciate the report, @debtho57. We recommend you to follow the instructions posted above. Thank you.
-
Hi Tropic Hosts! We're glad to inform you that this issue is now resolved. Please make sure that you force-close ( iOS | Android | Kindle) your game twice and you're connected to the internet for the fix to take effect. Thank you for your patience a…