Avatar

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.

Badges

100 CommentsSecond AnniversaryFirst Anniversary10 CommentsPhotogenicName DropperFirst Comment
Experiencing a bug? Please report it on the Bugs & Issues section by following the instructions on the How to Report a Bug thread. Posts of the same issue will be merged, & multiple posts will be automatically deleted. Rest assured that all issues/feedback will be noted.
Want to report tournament cheaters? Please fill out this form. Thanks!

Chiibisuke Community Moderator

About

Username
Chiibisuke
Joined
Visits
1,210
Last Active
Roles
Community Moderator
Points
83
Badges
7
Posts
282

Comments

  • Thank you for bringing this up to us, @llea. We suggest performing these workarounds so that you can proceed with your purchase. If the tax ID requirement persists, please get in touch with our Billing team for further assistance. You can find their contact info here. We appreciate your patience and continued support.
    in Buying Gems Comment by Chiibisuke May 20
  • Our apologies for the inconvenience, @"サブリナ". You should be able to find the Silver Stamp by sending Luis or your other Guides to the Hot Spring. As it still hasn't shown up even after many explorations, we suggest that you contact our Player Support team for further assistance. Please include your Player ID on the message…
  • Sorry to know that your game got reset, @Storage. Our team is aware that some Tropic Hosts lost their Islands, but rest assured that we're constantly working to keep the app stable. We'll keep you posted through this article. In case you haven't tried yet, if your game was previously connected to your Facebook or Google…
  • Thanks for bringing this up to us, @CaribbeanDelight2022. Aside from restarting your device and updating the game, please check this article for other troubleshooting options that you can try. If the issue persists, fill out this form and we'll forward it to the team so that they can check further. We appreciate your…
  • Thanks for reaching out to us with regards to your Island's Building Makeovers resetting on its own, @drschwein. The adjustments that you make should last until you decide to change it again. If you haven't tried yet, we suggest performing these workarounds to help keep your Island stable. In case the issue persists, fill…
  • Thank you for reaching out to us with regards to the error message that you're seeing when trying to access the game, @brbrandt. We suggest performing these workarounds to help you get back to your Island. In case the error persists or your points don't get restored, please contact our Player Support team for further…
  • Apologies for the unpleasant experience, @AlwyzUrGirl, and thank you for the elaborate details on your report. Aside from uninstalling/reinstalling the app, and restarting your device and Internet connection, please make sure that you have the latest version of the game. You can also check these links below for other…
  • Sorry to know that you're having trouble loading the game, @Allthesethings58. Click here for workarounds that you can do to help you get back to your Island. Otherwise, fill out this form and we'll forward it to the team so that they can check further. We appreciate your patience.
  • Thank you for reaching out to us with regards to being unable to play on your mobile phone, @Sheashells. Please avoid sharing your Player ID or any personal information on your public posts; Your message have been edited for your privacy. The link (zynga.my/FVTETS) that you are trying to access is not valid, please click…
  • Good news, Tropic Hosts! The game shortcut is restored as the "This Page Isn't Available" issue has been resolved so you should be able to play on Facebook again. Please refresh your web browser for the fix to apply. We appreciate your patience while this was being worked on.
  • Thanks for bringing this up to us, @Marma. If your game was previously synced to your Facebook account, you can resume your saved progress on your iPhone by connecting to it. Just play through the tutorial, then link it to Facebook. Once done, you should see the pop-up as shown on the image below. Otherwise, please contact…
  • Ahoy, @AnneValencia! Cotton is unlocked at Level 18. Just tap on any of your available plots, then click the right arrow button (as shown on the image below). In case you need more, some Islanders sell it on the Trade Boat. For other helpful FAQs, check out this article. Cheers!
  • We appreciate your interest in the Enchanted Grove, @Nicenvrro. Some Tropic Hosts still don't have this feature as it is still on a slow rollout to ensure quality and stability. Just keep on playing and it may pop up on your Island anytime soon. While waiting, may we entice you to participate in our Fashion Week event?…
  • Apologies for the unpleasant experience, @Swimcoach10. The details you have shared on your report are appreciated. We suggest performing these workarounds to help you get the Fashion Week event back to your Island. Otherwise, please contact our Player Support team for further assistance. Thank you for your patience and…
  • Hi, @mjbrawn. Currently, the max value of coins is capped at 20,000,000 and that is why any more coins you collect no longer adds up. However, I'll take note of your post as a suggestion and will have it forwarded to the team to be included in their reference when making improvements in the game. Thank you for your…
  • Thanks for bringing this up to us, @holls16. The details and screenshots you have shared on your report are appreciated. Aside from uninstalling/re-installing the app, we also suggest performing other available troubleshooting options (iOS/Android). Otherwise, please contact our Player Support team for further assistance.…
  • Sorry to know that your Island got reset, @Squawk. If your game was previously synced to your Facebook or Google Play/Game Center account, you can retrieve your progress by reconnecting it. Just play through the tutorial at the start of a new game then link it to Facebook or Google Play/Game Center. Once done, you should…
  • Hi, @crabhouse. The details you have shared on your report are appreciated. If your game was previously synced to Facebook or Game Center account, you should be able to continue your progress on your new device by linking it. However, as that didn't work for you, it would be best to contact our Player Support team for…
  • Hi, @nana62167. We understand how frustrating it can be when items that take hours to be crafted just goes missing, and we'll make sure to help you. In case you haven't tried yet, please check your Boathouse to see if the items you made are stored in it. Also, it is possible that the item that you need for the quest is an…
  • Welcome to the tropics @kims17! You can find the Sushi Stand, along with other Workshops that you can purchase and place on your Island, by clicking on the cash register icon on the bottom left part of your game screen and clicking on the third tab (you may use the image below as reference). Also, you can visit this…
  • Ahoy, @CarolF! Currently, the maximum allowable amount of coins for #FarmVille2TropicEscape is capped at 20,000,000. While you won't be able to earn more at this time, you can still continue spending it on some items/decorations on your Island, or buy things at the Trade Boat. I will take note of your post as a suggestion…
  • Ahoy, @engrbaviii! You'll need to contact our Player Support team for assistance in changing the linked Facebook account to your game. We appreciate your continued support.
  • Thanks for bringing this up to us, @LesleyMM. To help you restore your correct progress, we suggest performing these workarounds. Otherwise, please contact our Player Support team and they can surely assist you in retrieving your saved game. Your patience is appreciated.
  • Sorry to know that your game went back to level 1, @chayse2morgan. If your game was previously synced to your Facebook or Google Play/Game Center account, you can retrieve your progress by reconnecting it. After starting a new game, just play through the tutorial then link it to Facebook or Google Play/Game Center. Once…
  • Sorry for the inconvenience, @Hanna_86. We appreciate all the details you have provided us on your report however, please avoid sharing your Player ID on your public posts; Your message has been edited to remove it. Restoring your previous game progress by reconnecting to Facebook is suggested for mobile device players. As…
  • Sorry to know that you're having trouble loading the game on your iPad, @chedley. Thank you for the details you have provided on your report. It's awesome to keep your device up-to-date, and performing these troubleshooting options can help you get on your Island. We look forward to hearing more from you.
  • Sorry to know that you game restarted from the beginning, @annettewynn290. As long as you've previously synced your game to your Facebook or Google Play/Game Center account, you can retrieve your progress by reconnecting it. After starting a new game, just play through the tutorial then link it to Facebook or Google…
    in reset Comment by Chiibisuke June 2021
  • We apologize for the inconvenience, @MsHoney. Your feedback is very valuable to us and we'd be more than glad to assist you in any way we can. Also, the workarounds you have tried are appreciated and you can refer to this link for more info about updating the game. Ether is used for crafting enchanted recipes, which may be…
  • Apologies for the unpleasant experience, @jitu. As long as you've previously synced your game to your Facebook or Google Play/Game Center account, you can retrieve your progress by reconnecting it. After starting a new game, just play through the tutorial then link it to Facebook or Google Play/Game Center. Click on this…
  • Sorry to know that you lost your original progress, @TabogaResort21. It would be best to contact our Player Support team as they can fully assist you with restoring your saved game. Thank you.
    in games Comment by Chiibisuke May 2021