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First CommentName DropperPhotogenic
Are you experiencing the Flooding issue on your island? If so, please fill out this form: http://zynga.my/Hawaii_Flooding-issue_fm
Impress us with your awesome Island and have a chance to win some FREE Gems! Don't forget to read the contest rules here and post your entries here. To check the previous winners, please go to this link. Good luck!
Experiencing a bug? Please report it on the Bugs & Issues section by following the instructions on the How to Report a Bug thread.

ArcticF0xx Community Manager


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Community Manager


  • gatita2020
    Hi Zynga! I am Serenity Karla. My gems are dissapearing. I had 460 and suddenly they went down to 439. I haven't used them. I checked everytime because I have seen glitches. Please repair this and give my gems back. I have spent money buying them and i don't think it's fair not to have this looked upon. Thank you.
    May 21
  • Rita_K

    Tulips are not being found for approximately 3 days. As are many other players , I have been stuck for days needing 7 tulips​.
    I realize this is just a game, but it should be fun and a stress reliever. Instead it is just frustrating. There is no way to finish the event unless this fixed.

    April 16
    • ArcticF0xx
      I'm experiencing the same thing, @Rita_K. However, I just found two this morning, so that was encouraging.
    • Bluewaters
      Same with mine. Only couple of hours left, I have received 0
      I could just scream right now☹️
    • PurpleParadise
      Found no tulips this morning
  • aimeew123
    Please extend the challenge. I can not get the tulips needed in 4 hours!!!!
    April 17
    • ArcticF0xx
      I understand this frustration. Keep loading the game to find Flower Patches. You can also purchase Sage from the Market to help you find Sturdy Cloth to make Garden Gloves.
  • Bevmularchuk

    Please extend the challenge. Have not been able to get tulips for days. Frustrating

    April 17
    • ArcticF0xx
      We hear you. I personally had to purchase Sage and play 24/7. I also kept loading the game constantly to try and find Flower Patches.
  • Tinaj

    Still not getting tulips! Ugh

    April 16
    • ArcticF0xx
      I'm having a hard time too, @Tinaj. This is part of the challenge, so keep on working on it like me :)
    • MsJay
      I'm having the same problem. Stuck on 8 for 3 days. Love this game but it sucks that we can't finish the challenge without the tulips?
  • Advika

    Lost game progress for the 4th time. Today I lost 12hrs progress. It did not even asked me for a choice it just restarted automatically now I m back where I was 12hrs earlier. Have to fill all the orders again. Was 3rd in the top resort tournament. Now i m 5th. Before this I lost level 40 progress due to forced upgrade during Christmas time.

    April 10
    • ArcticF0xx
      Hello @Advika, please check your messages :)
  • Nessa

    Is there still supposed to be a telescope? Mine has been gone for a long time.

    March 19
    • ArcticF0xx
      Hi, @Nessa, when ads are currently unavailable, the Telescope will not be visible for a while. Availability of video ads depends from time to time.
  • MSoledad
    Please help me! I lost my island!
    I had to delete all my cellphone and when I reinstalled the game i was in level 1! I arrived to level 2 and connected to Facebook in order to get my island but I am still in level 2!
    I am level 32
    I tried to ask help inside the game but says that something went wrong
    I am desperate I love to play I love my island
    March 20
    • ArcticF0xx
      So sorry to hear this, @MSoledad. I see this was posted weeks ago. Are you still experiencing this issue?
  • Rita_K

    I am having a chronic issue with guests never arriving even though it shows they were sent. I only receive a guest on every third request even though it shows one was sent in the chat window. It's frustrating especially during an event. I've tried everything; force closing my app, clearing my cache, rebooting my Android device, exiting the game right before making a request, and even deleting the game on a second device. Nothing helps. I would appreciate some response from Zynga! One thing I have noticed is that if I request a guest and someone sends it during the time I'm still in the game, it arrives. The times I don't receive one, are when I'm not actively playing and come back hours​ later to see that one was sent that didn't arrive. Please respond.

    April 14
    • ArcticF0xx
      Please check your Messages, @Rita_K. :)
  • Rrsa

    Yo de vosotros no pondría un céntimo en una compañía como esta,y si lo hubiera hecho vería la manera de que me devolvieran el dinero ,son malos,malos y malos ,malas actualizaciones,poco responsables yo de vosotros, denunciaría a ZYNGA

    April 14