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Known Issue: Why are some items missing on my Island?
Comments
Same here. All gone, after re-buying, gold gone but also again the trees, animals and shops. No use and fun anymore to play this game. Please let us know when this bug is fixed!!
I would like to get back to the state before the bug
You really need to fix the problem...
I will not buy everything again, I already payed for it!
Besides, if I close the game, everything changes again and there are even more trees disappeared... unable to play like this
I an also missing all my trees, fields somme workshops and animals aften the last Update. When Can we expect it to be fixed?
The problem started after the update. I have the same problem. Almost everything is gone.
What is going on?????
After the latest update everything is away, only five buildings stayed. No more: fields, trees, animals, sushi, bar, windmill, kiln ... i could buy them again, but its not the way i prefer.
My newly planted crops keep disappearing, then reappearing. Noticed this happening last night, but would stop for awhile after refreshing the game. Now, it has started again!
Most fields, trees,workshops, are messing aften last Update. When Will It be fixed ??
Are you doing something to fix this Problem????
Sorry for the experience, Tropic Hosts. Our team is currently looking into the disappearance of items on your Islands, and we need to request additional information from you in order for us to check further. Please fill out this form with the following details:
We appreciate your patience and cooperation.
It is not only shops, also trees, fields and animals. I don’t remember the last action. It happened when I started the game in the morning
I don’t remember the lastrò action because it’s 5/6 days ago... and are 5/6 days that i’ve missed any shops, all the fields, the animals, and the trees.. i have only 2 trees that floating in the sea. If I bought new shops or other things, when i close and open again the game they disappear... everything start with the last update.
I got today the new Update , but the problem is still not fixed after almst a week !
I’m missing mills, upgrades and trees.
And the issue continues.
Some items appear at Island Store available to buy, but I don’t want to buy them again.
Do we have any update or resolution?
Bought some fields, a coconut tree and sushibar today. Reloaded game and all 3 items were still there and sushibar have my upgradede 6 places.
If we have to buy all trees, animals and workshops again, we must have compensation for the coins and Gems we have to use again.
Could we please have an update: Can we expect the game to be fix or not ?
Same problem here too. Still missing a lot itens. Yesterday Update didnt worked.
My missing shops are underwater lol.
Whats should i do?
Thanks
(Running on iOS 14.2 and game version 1.99.7168 (64)
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When can we expect an update, i do not want to buy everything again. Still no fields or trees or shops.
All my fields , Animals and trees are gone , After the update of the game, Not Very happy,
Also many factories are gone
I bought a new field, after starting the game the day after, the field again gone but lost my coins, not satisfied at all!!
Same issue here. Workshops missing even though it says they are on the Island. Mills are gone completely. When do we get everything back again? All my trees and workshops, i do not want to buy once again?
TY for finding a solution for most problems, however i’m still missing a windmill and i can’t seem to find the second one i had. Please help with that
More than one week after de latest update! Still no sign of the items that disappeared during that update. When will it be fixed? Or will we be payed in coins to buy items again?
Most of my working places, trees, animals disappear after the last upgrade. I cant play. Fix it!