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Game Crashing/freezing after update
SilverSand
Community Moderator Posts: 148 Community Moderator
Thank you for reporting, Tropic Hosts. We are already looking into this concern and currently working on a fix. Stay tuned for an update. Your patience and understanding is greatly appreciated.
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Comments
b. There is no error message, just the window saying they’ve added exciting new content.
c. I don’t have a screenshot
d. I have tried updating again, I have tried all the tips in the link provided, I have tried restarting my iPad, I have tried a hard reset, and I have tried waiting and accessing the game later.
e. I am using an iPad mini 4 running iOS 11.0.1
Same thing happen to me I update to the new version and I've lost all my progress. I was level 40 and now I am at level 1 so disappointed.
I updated to the newest version yesterday. Chat ran extremely slow yesterday and this morning. When I logged in tonight, the cruise ship tried to load and told me I needed to restart. Once the restart was finished, the app loaded and then completely froze. Cannot move, get to any chat or help icons, cannot click on anything frozen in the view and get it to respond.
I have shut down my iPad, have restarted the app, have force closed the app- all with no luck.
Same experience as Rhoda207 but on my iPhone. I hope this doesn't set all of our daily task counters back to zero! Is any thing being done to fix this?
After a content update today, the game hangs at the new boat dock.
Cannot move off the screen but the game is not frozen
Rebooted the game and my iPad mini
I am experiencing the same thing after the content update. The screen hangs on the cruise ship screen.
To clarify it's on android and I've force stopped the app a couple of times but it didnt help. Once it loads it goes straight over 9to the cruise ship dock and the doesn't move. Birds arvflying around so it's not completely frozen the it tries to connect to network ( ok have fill 4G coverage). I've tried the Google play store but it says it's the latest update.
Mine just says "play together with your beach club to meet interesting visitors and win awesome prizes" It does nothing else. Is it supposed to be working?
I cant connect to google play
I was connected before then i was suddenly disconnected
I dont have the social center feature
And the game keeps lagging alot !!
Im an addictive active player and now in starting to leave the game alot because of the lagging !!
I need serious help !
The screen is stuck on the dock after the most recent update.
I'm exactly the same, updated and it's totally stuck can't move anywhere, rebooted several times still not working
Glad to see it's not just me
Exactly what mine looks like on my iPad 2017!
Mine keeps spinning on the Connecting to Network thing. If I tap the red X, screen is just frozen except for one bird flying around. My iPad 2017. Game loaded for daughter and working fine on her iPad Pro. Help please!
Ditto.
What is really strange is if my daughter visits my island, the cruise ship is there!!!! So it obviously loaded the update, I just can’t connect.
Ditto!
Does Zynga ever fix connection issues? What really has me upset is I had just purchased gems
Having the same issue. Mine is frozen in front of the order board. Can’t get to settings, move around and cannot tap on anything and get a response. Have tried closing out, rebooting and uninstalling and reinstalling. Nothing solves the problem.