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I also posted this in the Santa thread .. but decided to start an independent thread as well.
1) The game isn't notifying when you have Holiday Cheers in your 'Santa Mailbox'. Thus many people don't even know that they have Holiday cheers waiting .. and as such, don't send any back either.
2) The decision to not fix the FB friends issue before this quest came out, has now created an unfair advantage with those who don't have this (FB Friends) issue.
This because those of us with the FB friends issue can't see our FB friends in our Beach buddies and Beach Club market and thus we are unable to trade (aka buy and sell) items with them. Those who don't have this problem, can seem their FB friends and trade with them.
Plus, the Santa Mailbox depends on the FB friends list (aka Beach Buddies) to send and receive Holiday cheers in our Santa Mailbox.
Thus those who have this issue have are at a disadvantage to those who don't have the problem.
Just something to consider ...