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Stuck in update loop

lauraleilauralei Member Posts: 1 Tropical Tourist
a. Unable to update Farmville tropic escape. Stuck in an update loop. Opened app, screen popped up prompting me to update/upgrade. Clicked on "upgrade now". Screen popped up saying app is trying to open a link with an external market, asked if I want to open with Amazon app store. Clicked "continue". Amazon appstore opened up but only available option was to open the app. Clicked "open", and same "upgrade now" screen popped up. This loop repeats. Cannot get into the game at all.
b.error message: see screenshots
c. See screenshots
d. Force-closed and restarted apps (both Farmville tropic escape and Amazon appstore). WiFi connection excellent. Restarted device. Made sure I have latest software version of device OS. Cannot uninstall/reinstall; game not backed up.
e. Amazon Kindle (fire hd 10)


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