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SystemSystem Member Posts: 466 Administrator
edited October 18 in General
This discussion was created from comments split from: Daily request reset to 1.


  • miramarijamiramarija Member Posts: 1 Tropical Tourist

    What's wrong with this game? It happened for the third time. Again I'm at the begining of the game. Hello, third time????

  • SurfersHarbor_3SurfersHarbor_3 Community Moderator Posts: 1 Community Moderator

    Sorry for the experience, @miramarija. If you've already played the tutorial, please follow through with our initial troubleshooting steps here: Web to help you retrieve your progress on the web.

    If you are playing on your mobile, you may reconnect your game to your Facebook, Game Center, or Google Play account, where it was last synced in through these detailed workarounds.

    Once done, and you still have yet to recover your original level, you may contact our Player Support team and provide the following details for further assistance:

    • Original Island Level
    • Player ID
    • The last action you've taken in the game before the lost

    Your cooperation is appreciated.

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