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What is Cache and how do I clear my Cache?

Princess in PinkPrincess in Pink Posts: 1,099Community Moderator Community Moderator
edited November 28 in FAQs & Game Guides

Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit sites on the internet. That way, when you return to a site at a later time, the system does not have to reload all of the information. Caching makes the site load into your browser more quickly.

Clearing your cache makes your system run faster and smoother. Internet pages will load faster and most importantly, you can obtain the most up-to-date game features from Zynga!

How do I clear my cache?

For Google Chrome:
1. On your computer, open Chrome.
2. Click on the Menu Icon in the top right corner.
3. Click More tools > Clear browsing data ...

Alternatively, you can also type chrome://settings/clearBrowserData directly into your address bar and press Enter.
4. At the top, choose a time range. To delete everything, select All time.
5. Check the boxes next to "Cached images and files" and "Cookies and other site data".
6. Click Clear data.

For Firefox:
1. Click the Menu button and choose Options.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data.
4. Remove the check mark in front of Cookies and Site Data.
5. With Cached Web Content check marked, click the Clear button.
6. Close the about:preferences page. Any changes you've made will automatically be saved.

For Safari:
1. Launch Safari.
2. From the Safari menu in the top left corner, click History.
3. Click on Clear History.
4. Click the pop-up menu, then choose how far back you want your browsing history cleared.

For Edge:
1. Launch Edge.
2. Select Hub > History.
3. Select Clear all history.
4. Choose the types of data you want to remove from your PC, then select Clear.
If you use Cortana and want to clear browsing history that's stored in the cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

For Internet Explorer:
1. Launch Internet Explorer.
2. Click on the Tools menu > Internet Options.
3. Select General > Browsing history > Delete
4. Uncheck the option Preserve Favorites website data.
5. Check the options Temporary Internet Files and Cookies.
6. Click Delete.
7. Close your browser and re-launch.

For Opera:
1. Launch Opera.
2. Click the Opera menu in the top left corner.
3. Select Preferences > Advanced > History
4. Choose the Empty the Cache option.
5. Click Empty now

If you are still experiencing issues, please provide us with the following information so we can investigate further:
1. Which operating system are you using? (Windows XP/Vista/7/8/10, MacOS)
2. Which browser/version are you using? (Internet Explorer, Firefox, Safari, Chrome)
3. Are you using Firewall/pop-up blocking/anti-virus software? If so, who manufactures it? (Symantec, McAfee, AVG)
4. How do you connect to the internet? (Cable, DSL, etc)
5. Is your connection wired or wireless?
6. Can you load other social network games?
7. Please describe in detail what you saw on your screen as you attempted to load our game.

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