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My game is not loading? What should I do?

Princess in PinkPrincess in Pink Posts: 1,071Community Moderator Community Moderator

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:

Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

Restart your device

Restart your app by force-closing it

Make sure you have the latest version of your app installed

Force close unnecessary background apps

If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with our Support Team.

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