We want you to have an enjoyable and amazing gaming experience in FarmVille 2 Tropic Escape, and, at the same time, we’d like to make sure that everyone can play in a safe and secure environment. To achieve this, we would like to remind everyone that the following conduct is prohibited, and of the consequences for engaging in them. These rules are designed to help ensure that all our players can have fun and stay safe while playing our game. Please refer to our Terms of Service and Community Rules for a full list of prohibited behavior.
BEWARE OF FRENEMIES!
Unauthorized Purchase/Selling of Game Items and Currency
Certain third-party websites or fellow players might offer to sell game items or Gems at discount prices. Purchasing virtual items outside our games is prohibited and can endanger your account. Sellers may be seeking to gain access to your game account or your login credentials, which could give them control of your items and currency. Moreover, they may hijack your account and try selling it to other players.
CONSEQUENCES: Buying or selling virtual items is against our Terms of Service and may result in your game account being suspended or terminated.
TRUST NO ONE BUT US!
Unauthorized Purchase/Selling of Game Accounts
Your game account is personal, and it’s your official access to our games. It is your responsibility to keep your account information accurate and secure. Selling, buying, sharing, or giving game accounts to other players is against our Terms of Service. We also urge you to be very protective of your Facebook account.
If you encounter players attempting to sell or buy accounts, please report them to us through our Customer Support Site so that we may investigate.
CONSEQUENCES: Accounts detected to be practicing this activity will get suspended or terminated from Zynga’s games and services.
TIME IS A GIFT, use it well and wisely!
This is when you change the time on your device to manipulate features of the game that are dependent on this setting. Manipulating the time can mess up your game on its own. The manipulated progress will not match with our server’s information about your game. As a result of this, your game might slow down or some parts might not work properly. You can play FarmVille 2 Tropic Escape anytime, anywhere… even when not connected to the internet and manage your time to get the best out of your game! It’s all part of the experience!
CONSEQUENCES: This may result in your game account getting suspended or terminated from Zynga’s games and services.
TEMPTATION IS A DANGEROUS THING
Game Account Manipulation (Score Change and Inventory Manipulation)
Do not be tempted to use bots, cheats, hacks, and other tools to increase your points and obtain valuable items outside of the game’s features. These tools are unauthorized third party programs that are detrimental not only to Zynga’s playing environment but also to your account and computer. They are primarily created to trick you into allowing them to access your personal information.
These programs appear as websites, downloadable files, browser extensions, links, and many more.
CONSEQUENCES: Zynga constantly tracks these kinds of tools and will take action on accounts that are found in violation of the Terms of Service. If found to have used a bot, cheat, hack, or other 3rd party tool, your account may get suspended or terminated from Zynga’s games and services.
INTEGRITY IS EVERYTHING
Game Exploits: Exploiting and Reporting
If you discover a bug or an oversight in the game, even if the gains are minimal, please report it to us immediately and do not use it. For example, a feature suddenly gives you more resources when ideally it shouldn’t. Continuously using and or not reporting the feature is considered cheating.
Report the bug by contacting us through our Customer Support Site. Please do not report it through public channels like Facebook, Twitter, Forums, or the Blog as it may entice other players to use it.
CONSEQUENCES: This is a violation of our Zynga Community Rules, and therefore, any item procured or gained by illegitimate means will be taken back and deleted from the respective inventory. Your account may also get suspended or terminated from Zynga’s games and services.
Our leaders left the beach club and promoted me to moderator, but I have no control over adding or deleting members
Depending on which Mobile Device you are using, many issues (i.e. Loading, crashing, Missing Features, Sync-ing of Game) can be resolved in the following ways:
Check your Internet connection
Restart your device
Make sure you have the latest version of your app installed from the Google Play Store.
Force close unnecessary background apps.
Restart your app by force-closing it:
1. Go to "Settings" > "Applications" > "Manage Applications"
2. Select the app and tap "Force-Stop"
3. Return to the Home screen and re-start the game app
If the issue persists, uninstall/re-install the app (*).
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
* If you are playing FarmVille 2: Country Escape or Mountain Goat Mountain, we do not recommend uninstalling the app.
Steps to uninstall / re-install:
Note: You won't be charged again for previously purchased apps if you are using the same Google Play account.