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I won two free water certificates when i tried to use the free water showed up, but the well would not give water it was still on the timer.
Just won a 30 minute unlimited water certificate at the Grand Holiday Wheel, even though it has come out of my inventory and showing up as the clock ticking down it will not let me get water from my well. any suggestions would be appreciated, I have not currently got any other certificates activated.
I have the same issue.
Thank you for taking the time to reply.
It's happened to a few people and there are a few posts about it around the forum. As far as I can make out, Zynga are aware and working on it. You may want to contact support and raise the issue - you may get compensated for it or at least they get an idea of how many it's affecting and can prioritise it further.
same for me - also won the 30 min unlimited water certificate on the Grand holiday wheel and went to use it but no water given and the clock is ticking down
I am having the same problem. Certificate is not working.
i won a 30 min water cert and i had zero water when i acitavted it it wouldnt give me any water every time i clicked my well it said more in 3:49
Same here. Just used it and no water :-(
There seems to be issue with the 30 minute certificates. So will need to contact support and may compensate if you explain to them.
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Farmville2 Country Escape
There is an issue with the certificates for 30 minutes. Will have to contact support
Help button at top of your game area then hit the Support button in window that pops then fill out form that should come and then send in
In addition, the contact support button doesn't work so I can't report it!
The team is already looking into this, Farmers. For updates, please visit our Hot Topics section from time to time. Your patience and understanding is appreciated.
I have the same
Thank You WitchieWiz4023, have lodged with Zynga Support.
I had two 30 minute free water certificates and tried to use them and neither one would give me free water . Please I want my free water certificates back so I can use them
I won a 30 minute water certificate on the grand holiday wheel, it didn't work, water well still waits 4 hours. this game messes up all the time!
I had the same problem. Can't reach support either, cursor changes to the hand but nothing comes up to contact them. Getting really tired of the glitches in this game, crashes all the time, lose bottles, water, etc, whatever I've done before it crashes, very disappointing.
See this thread:http://zyngaplayerforums.com/farmville2/discussion/3174541/known-issue-30-minutes-water-certificate-not-working#latest
Support is aware and maybe if send in your info with your GAME ID etc you may see a new certificate in your box.