Hello, I'm sort of coming here as a last resort since contacting Zynga directly about this issue doesn't seem to do anything and honestly, i'm at my wits end.
This is about my mom, who is recently retired and has I think played this game for over 3 years. I myself play in the same coop as her, but am less active. She's got a level of 133 after grafting really hard and working her **** off. She loves this game so much. She has made friends in her coop with whom she talks daily. And I mean really, daily. But since the last 3 events she is unable to play in those events for a permanent helper on the farm.
She gets retransferred to a random new list up to 3-4 TIMES EACH PHASE of the competition. And not to get in a better list, but even worse, always filled with BOTS. People get 2M after the game has started merely an hour ago. It's unbelievable! She's then alway dilligent in reporting these suspicious activities but gets the same standard reply as always. She's sent screenshots, she's mailed, she's asked around, she's mailed again, but nothing ever changes! She gets a reply that she's placed in a group based on how 'involved' she is. Then WHY is she placed with PEOPLE WHO ARE BOTS OR CHEAT OR HAVE OBV NOT PLAYED the friggin game?
Please, someone from Zynga take a look at her account and get her out of this vicious cycle. Why should she waste all her keys, golden hands or sand dollars to go up against 5 bots? Just so maybe she has a better group next time? That's just not doable anymore.
She was crying to me this morning. My strong, independent, ex-nurse mom was CRYING to me about this because with Covid this is about the only way she has daily contact with people/her friends except for me and my gf.
HELP US here. PLEASE.
Get my mom out of this vicious cycle so she can play her favourite game again.