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Chocolate Heart · Super Moderator · Lord of the Forums

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Chocolate Heart
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  • Howdy csmalley39 and lizsharpe, I got an update from the Studio and this is due to the recent changes in Facebook's interface - pictures of trees are no longer visible. But your neighbors can still collect and see the type of tree they have received after clicking on the link to collect. Check out this article. You can…
  • Howdy Farmers, Thank you for those who have sent me your game uid! I am unable to assure you that your loading concerns will be resolved as this can also be caused by a variety of factors outside the game such as your flash player, internet connection, browser, or computer specs. However, our team have refreshed your game…
  • Awesome! :)
  • Howdy alleg! Raye's workaround is perfect! Thanks for helping Raye! :)
  • Thanks for getting back to me reycook! It seems like you have yet to unlock Avalon Kingdom in your farm. Please contact our Support Team so they could better assist you on this. Check for your Support Options here. Make sure that you Facebook connect your account after entering the site. This usually happens when you…
  • Howdy Isle of Green, Thanks for the update. Different factors could affect your Support Options and to find what Support Option we can offer for you, you have to be successfully Facebook connected after entering our Player Support Site. Check out this article regarding our Player Support FAQ for complete details too.…
  • Howdy Johan, Thanks for sharing your sentiments and I hope we could help you further. Sometimes, it could also be a browser-related or a flash-related concern and we just want to make sure that you have completed the steps that could immediately improve your farm's loading performance. Could you please send me a private…
  • Fantastic! Thank you very much for updating me on this. Happy Farming! :)
  • Hi there Ashke1, Thanks for the update. Have you tried to load your farm on Firefox too? I hope you try it too and let me know again how it goes. You may also want to try Isle of Green's advice. :)
  • Hi net1 and elmopalooza, Thanks for updating me on this. Please send me a private message of your game uid so I can include it on the list of players who are still experiencing loading concerns even after completing our recommended troubleshooting steps. By the way, have you tried to load your farm on Firefox too? :)
  • Howdie Jodie, Thanks for trying my recommendations and updating me with your loading concerns. I understand how you feel. Loading concerns can be caused by various factors. Kindly send me a private message of your Facebook uid so I can forward it to our team. Thank you for your patience! :)
  • Howdy Farmers, You should try our recommended troubleshooting steps HERE. It would help you get back on track! Let us know if it works for you. :)
  • Hi Connie, I see how you feel regarding this requests process in the game. I have checked and it appears to be a known concern up until now. (See HERE.) Also, check out the list of Current Issues on this PAGE. I will continue to follow up this concern to our team. Thank you so much for your patience. :)
  • Howdy Farmers brod298 and mothemost, Aside from the fact that Rose Seals are dropped randomly when you harvest Avalon The Kingdom crops, there's a limit to the total number of Rose Seals you can get everyday which is 50. Additionally, please do note that the timer resets at 4PM PST. As Illdoc has also mentioned, you may…
  • Howdy Farmers, Thanks for the update and for trying some troubleshooting steps. Please send me a private message of your Facebook uid so I can report your game accounts to our team. I really hope you can get back in the game in no time! Thank you for your patience. :)
  • Howdy Desert Unicorn, There seems to be a known concern with the Farm Bingo feature in the game. It might be related to what you are experiencing right now since the feature was bugged. Please check this article. The team is currently getting this fixed as soon as they can. There's no need to contact Support, just click…
  • Howdy Farmers, Thanks again for updating this thread regarding the Turbo Charger Meter. I will add this on my report and I hope to give you feedback soon. Howdy Sandy7226, Thanks for sharing this feedback regarding Forum Titles. I will bring this up to our Forums team too. Have a great day! :)
  • Howdy Farmers, I've found that this concern has been recently resolved by our team and that you should be able to use your consumables in your Gift Box by now. Please check this article we have posted. If you are still experiencing concern, I hope you try to clear your cache or switch your browser to either Chrome or…
  • Howdy Farmers, Thanks for updating me on this. Meadhead, I have removed your UID information because of our Community Rules on Privacy. Don't worry because I will forward them to our team for checking. KMT, please send me your game uid through a private message so I can also forward it to our team. Thanks again for your…
  • Howdy Farmers, Have you tried refreshing or reloading your farm? This may correct the situation. Also, try to clear your cache by checking the steps found on this LINK. Let us know how it goes so we can send an update to our team. :)
  • Howdy Farmers, Thanks for updating me on this. I will forward your comments to our team so they can better understand this concern in the game. I appreciate your patience. :)
  • Howdy farmers, It seems that this concern is currently being fixed by our team. Check out this article regarding Can't open your unfinished Dimsum Cart. I hope you click the Fix it Zynga button on the article to let our team know that you are also experiencing it. For updates regarding the Dimsum Cart, please check our…
  • Howdy Farmer Gail and Ann, Thanks for bringing up this concern to us. I'll report this to our team. In the meantime, refreshing or reloading the game is the work around our team advise whenever the check box is stuck. To avoid your check box from getting stuck, they also said to make sure that you wait for your vehicles to…
  • Howdy Farmers! Thank you for participating the Most Creative Farm Contest for March! For the list of Winners, please click HERE. A private message from a Moderator will be sent to each winner to discuss how the rewards can be claimed. Please check your Forum Inbox. Congratulations again! Most Creative Farm Contest for the…
  • "Most Creative Farm Contest (MARCH) Winners" 1st Prize (Reward: 100 Farm Cash): Israel O 2nd Prize (Reward: 50 Farm Cash): Michele Shaffer 3rd Prize (Reward: 20 Farm Cash): bonbon5 Note: A private message from a Mod will be sent to each winners to discuss how the rewards can be claimed. Please check your Forum Inbox.…
  • Howdy Connie, Thanks for continuously updating us with what is happening in your farm. I noticed you have also posted on this thread a few days ago. Are you able to read my response on that thread? Please let me know so I can advise further. Thanks a lot! :)
  • Howdy Farmers, I will make sure to voice out your loading concerns in Avalon Kingdom to our team. Thank you for those who have already tried some troubleshooting steps. If any of you have yet to try them, you may see the troubleshooting article on this link. Thank you for your patience. :)
  • Howdy JustBeachy, Can you try to turn it off, close the game or travel to another farm, then turn it back on again? Try to do this before your crops get withered. Hope you can also send me a private message of your Facebook uid so I can submit them to our team for checking. Thanks for your time. :)
  • Howdy ceejayes, I've verified your concern to our team and it seems like this is not a Known Issue in the game yet. If your Gift Box is full or nearly full, can you try to remove items inside as well and see if it might help with the loading concerns? By the way, please check our Recommended System Requirements too. Is…
  • Howdy Connie, It seems like you are experiencing these concerns (Incorrect Neighbor Levels, Loading and Gift Requests) more often in the game. Do you regularly clear your cache? Could you let me know what browser are you using to play the game? If you are not using Chrome or Firefox, please try to load your farm on either…