Today if you click on gift envelope,the pop up box to receive and send is reducing in size until it it just a thin slit...unable to claim or send anything...this has happened before and took weeks to sort
Sandy7226Lord of the ForumsRegistered UserPosts: 8,716Lord of the Forums
You can probably fix this yourself rather than wait for FaceBook
Go to your farm and accept any gifts that you have.
Then go back to FaceBook and on the left side of the main FaceBook page (not your personal page) under Explore click Games (you may need to click See More to find Games)
After you click Games you may get a pop up asking Do you want to play your games on Gameroom" Ignore that and click Continue to Games
At the top center of the Games page click Activity. Now you will see Respond to your Requests, click Ignore All, then refresh and click Ignore All again, continue doing this until all the gifts are gone. It will take a long time but may fix your problem. The gifts you are ignoring are either already received or never existed, you aren't actually loosing anything.
Sandy7226Lord of the ForumsRegistered UserPosts: 8,716Lord of the Forums
You can probably fix this yourself rather than wait for FaceBook
Go to your farm and accept any gifts that you have.
Then go back to FaceBook and on the left side of the main FaceBook page (not your personal page) under Explore click Games (you may need to click See More to find Games)
After you click Games you may get a pop up asking Do you want to play your games on Gameroom" Ignore that and click Continue to Games
At the top center of the Games page click Activity. Now you will see Respond to your Requests, click Ignore All, then refresh and click Ignore All again, continue doing this until all the gifts are gone. It will take a long time but may fix your problem. The gifts you are ignoring are either already received or never existed, you aren't actually loosing anything.
LillyJamesRegistered User, Facebook Connect UserPosts: 2Not a Title, but a Star
@Maroo said:
Been happening to me for about 4 days now. Would be nice if problems were fixed before anymore new farms come out.
i know right, i cant even participate in quests and improve my home farm at this state, everything LITERALLY everything requires some form of help, if you cant get help you need to use farm cash, which i dont have and dont plan on paying for any
Sandy7226Lord of the ForumsRegistered UserPosts: 8,716Lord of the Forums
edited July 2018
You may be able to fix this yourself
Go to your farm and accept any gifts that you have
Then go back to FaceBook and on the left side of the main FaceBook page (not your personal page) under Explore click Games (you may need to click See More to find Games)
After you click Games you may get a pop up asking Do you want to play your games on Gameroom" Ignore that and click Continue to Games
At the top center of the Games page click Activity. Now you will see Respond to your Requests, click Ignore All, then refresh and click Ignore All again, continue doing this until all the gifts are gone.
It will take about 30 minutes (it retains 3 weeks of gifts) but may fix your problem. The gifts you are ignoring are either already received or never existed, you aren't actually losing anything.
Apologies for the inconvenience caused and the team is already looking into this, Farmers. We'll keep you posted on this thread for updates. Thanks for helping out, @Sandy7226.
BocephusRegistered User, Facebook Connect UserPosts: 0New to the Forums
I have not been receiving any of my gifts, I click to send to neighbors and receive but nothing happens but they go away then the next day they are all back and still cant receive them
Hi @jets_mom2002 and @Bocephus. We've yet to receive updates from the team about this, and we'll keep you all posted for the fix that they're currently working on. Thank you for your patience.
elaine jebsonMazter GuardianRegistered UserPosts: 946On Fire
i think we are all the same i click my gift envelope in the top right loads of special deliveries in it but they never show up , but today when i opened my envelope had 2 separate accept boxes to click, at least its only a minor glitch and we can still play the game
I can not get my items from the farmville request. I clear them then when i leave my farm and go back they are back again. I just bought the new farm and i can not request anything and im getting a little ticked off. I spent farm cash for the early entry to the farm and all the things i need to request from my neighbors i cant request them. If this isnt going to get fixed so i can get the requested items i need then i want a refund of my farm cash i spent. You release a new farm but cant fix the bugs before doing so. No wonder everyone is getting upset.
JAYoungRegistered User, Facebook Connect UserPosts: 3Not a Title, but a Star
Gifts clear from the envelope but dont go into the gift box and they reappear again in the envelope when i next visit. Has been like this at least a week.
I have over 300 item to clear out of my gift envelope EVERY TIME THE GAME REFRESHES AND I'M GETTING NONE OF THEM! I've been complaining to support for over a week and being ignored. I can get none of the needed items for the new farm that I PAID MONEY FOR EARLY ACCESS. THIS CONSTITUTES FRAUD IN THE PART OF ZYNGA. I HAVE ALREADY SPOKEN TO THE ATTORNEYS IN CALIFORNIA THAT HANDLED THE CLASS ACTION SUIT AGAINST THEM PREVIOUSLY. ANOTHER ONE MAY BE SOON.
For several days, the items weren't clearing from my envelope (they were still in the envelope when I returned to the game.
Now, I've accepted gifts from my envelope, and they are not in my gift box, but they are no longer in the envelope either. I've refreshed the game four times, and the gifts I accepted (about 30 misery whips) are just gone.
I hope Zynga will give us some parts to compensate for what we've lost or been unable to accept.
I've been contacting support for over a week about the broken gift envelope. Every time I refresh I now am up to 400 items to collect and NONE get to the gift box, so building on the new farm that I PAID early access for, or contacting support at all for anything, is basically USELESS!
Comments
On Facebook I see I have 99 Farmville requests, but they do not show up in the game. How can I get this fixed?
Same problem..FIX IT
Can't get any of my requests for the last 5 days, what's up?
Is anyone else having problems with there gift basket not emptying again. Mine has not been working for about 3 days now.
when I try to send gifts to my neighbours it redirects me to my farm, same happens when i try to help them how can i fix this
Been happening to me for about 4 days now. Would be nice if problems were fixed before anymore new farms come out.
Gift box just refreshes the gifts you have already sent once...over and over the same requests come up each time you reload the game
Same here. Seems to be the same problem that happened a while ago. Needs fixing please.
When is this going to be fixed as of now I lost 148 requests.
You can probably fix this yourself rather than wait for FaceBook
Go to your farm and accept any gifts that you have.
Then go back to FaceBook and on the left side of the main FaceBook page (not your personal page) under Explore click Games (you may need to click See More to find Games)
After you click Games you may get a pop up asking Do you want to play your games on Gameroom" Ignore that and click Continue to Games
At the top center of the Games page click Activity. Now you will see Respond to your Requests, click Ignore All, then refresh and click Ignore All again, continue doing this until all the gifts are gone. It will take a long time but may fix your problem. The gifts you are ignoring are either already received or never existed, you aren't actually loosing anything.
You can probably fix this yourself rather than wait for FaceBook
Go to your farm and accept any gifts that you have.
Then go back to FaceBook and on the left side of the main FaceBook page (not your personal page) under Explore click Games (you may need to click See More to find Games)
After you click Games you may get a pop up asking Do you want to play your games on Gameroom" Ignore that and click Continue to Games
At the top center of the Games page click Activity. Now you will see Respond to your Requests, click Ignore All, then refresh and click Ignore All again, continue doing this until all the gifts are gone. It will take a long time but may fix your problem. The gifts you are ignoring are either already received or never existed, you aren't actually loosing anything.
i know right, i cant even participate in quests and improve my home farm at this state, everything LITERALLY everything requires some form of help, if you cant get help you need to use farm cash, which i dont have and dont plan on paying for any
I can't get my gifts out of the inbox. I accept and send, but the not time I go back to the in box they are all there.
You may be able to fix this yourself
Go to your farm and accept any gifts that you have
Then go back to FaceBook and on the left side of the main FaceBook page (not your personal page) under Explore click Games (you may need to click See More to find Games)
After you click Games you may get a pop up asking Do you want to play your games on Gameroom" Ignore that and click Continue to Games
At the top center of the Games page click Activity. Now you will see Respond to your Requests, click Ignore All, then refresh and click Ignore All again, continue doing this until all the gifts are gone.
It will take about 30 minutes (it retains 3 weeks of gifts) but may fix your problem. The gifts you are ignoring are either already received or never existed, you aren't actually losing anything.
Thanks! It took a few attempts, but i think it has finally worked.
Apologies for the inconvenience caused and the team is already looking into this, Farmers. We'll keep you posted on this thread for updates. Thanks for helping out, @Sandy7226.
Why am I not getting my special deliveries?
Not getting requests or deliveries.
I have been trying to accept my farmville requests for quite some time, when will this be addressed.
I have not been receiving any of my gifts, I click to send to neighbors and receive but nothing happens but they go away then the next day they are all back and still cant receive them
Hi @jets_mom2002 and @Bocephus. We've yet to receive updates from the team about this, and we'll keep you all posted for the fix that they're currently working on. Thank you for your patience.
I am accepting gifts that never get to my gift box is this not a problem that can be cleared up once and for all!!!!!!!!!!!!
same problems here with the gift box, the gifts come back and back and nothing helps to clean out !!!!!
i think we are all the same i click my gift envelope in the top right loads of special deliveries in it but they never show up , but today when i opened my envelope had 2 separate accept boxes to click, at least its only a minor glitch and we can still play the game
I can not get my items from the farmville request. I clear them then when i leave my farm and go back they are back again. I just bought the new farm and i can not request anything and im getting a little ticked off. I spent farm cash for the early entry to the farm and all the things i need to request from my neighbors i cant request them. If this isnt going to get fixed so i can get the requested items i need then i want a refund of my farm cash i spent. You release a new farm but cant fix the bugs before doing so. No wonder everyone is getting upset.
Gifts clear from the envelope but dont go into the gift box and they reappear again in the envelope when i next visit. Has been like this at least a week.
I have over 300 item to clear out of my gift envelope EVERY TIME THE GAME REFRESHES AND I'M GETTING NONE OF THEM! I've been complaining to support for over a week and being ignored. I can get none of the needed items for the new farm that I PAID MONEY FOR EARLY ACCESS. THIS CONSTITUTES FRAUD IN THE PART OF ZYNGA. I HAVE ALREADY SPOKEN TO THE ATTORNEYS IN CALIFORNIA THAT HANDLED THE CLASS ACTION SUIT AGAINST THEM PREVIOUSLY. ANOTHER ONE MAY BE SOON.
For several days, the items weren't clearing from my envelope (they were still in the envelope when I returned to the game.
Now, I've accepted gifts from my envelope, and they are not in my gift box, but they are no longer in the envelope either. I've refreshed the game four times, and the gifts I accepted (about 30 misery whips) are just gone.
I hope Zynga will give us some parts to compensate for what we've lost or been unable to accept.
I keep getting the same requests + more every day,send but don't get any in gift box. This has been happening for several days!
I've been contacting support for over a week about the broken gift envelope. Every time I refresh I now am up to 400 items to collect and NONE get to the gift box, so building on the new farm that I PAID early access for, or contacting support at all for anything, is basically USELESS!