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Really not happy to find that I have been put at level 9 (now 10) when I was level 39, at least. Rebooted a few times but still the same. Not able to contact support like we used to so don't know how to remedy it.
same thing happened with me from level 40 plus gone to level 6 . can not understand as it happened on 19 June. support is not available !
We used to be able to have instant chat with support and problems were sorted quickly. I was hoping, by tagging my comment to Zynga, they woud see it, but not holding out much hope. Thanks for your reply, I don't feel so bad, knowing it has happened to someone else
pues yo bajé del nivel 64 al 11
I was level 38 and now I'm level 9.
pls fix it . i was level 39 and went downto level 13
Why have I lost my progress on Isle of dreams, I cant reach support. I just want it fixed plz and thanks
Thanks for reporting, Farmers. We are aware of this and now doing a fix, so you can go back to your correct levels and continue the progress. We'll keep you posted on this article for any updates. We appreciate your understanding.
I have lost my original possition in Isle of farm 50 + to 20 + pleaserestore position
I have lost my original possition in Isle of Dreams level 50 + to 20 + pleaserestore position
how long will it take to get fixed its been all week mine went back to level 1 getting fed up now
I have the same issue. When will this be resolved
I have the same problem... I was level 52.... and was reseted to level 1..... now i´m away some levels in order to unlock some expansions lot.....
When is going to be fixed....
Having the same problem. Will be wanting to open new pasture in 5 days when it is available but this will make it impossible.
i'm having the same problems. have had one response saying they are working on it, but nothing!
Apologies as FarmVille is still actively working to restore your original levels on Isle of Dreams, Farmers. We're in constant talk with the team and we'll keep you updated on our Resolved Issues section for further updates. We highly appreciate your patience and understanding on this.
That was the price for getting the third crops. Wish they would stop it already with these crops. Does anyone actually like them???
When are we going to get updates on the lost progress on the Isle of Dreams. I had almost 50 levels and I lost them all & had to start over again. Not only did I lose my levels but also lost levels in the Elders Hall & have to collect the things to start again. It is impossible to complete the last set of quests that end in a couple of days when you can't expand so that you can plant more crops. It is really annoying & frustrating. IT IS NOW AUGUST 17th and STILL NOT RESOLVED !!!
after all this time I think you need to contact support .... click on the support tab along the top of you fv page ... then when that little window pops up ... click on the red 'contact us' at the bottom and fill in all your details ... they should be able to look at your farm and sort it for you ..
Contact Customer Support, they will restore your farm.