After playing for 10 years or so, a few weeks ago the game froze, I then closed it, reopened it (as I usually have to do most days) but now only get a WHITE SCREEN. I've deleted, reloaded, used different computers etc but still won't work. It's not the computer - it's the game. Why? I've looked at the forum where other people have the same problem and Tech Support have just reported that they've fixed it, not how. Please do the same for me!