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What happened to customer support by email? I can't seem to find a link.
you can click the 'support' link above the top of your farm .... then the contact us button ... then fill in your details ...
if you dont have that availability then you can use one of these links below ... but try the top suggestion first as it sometimes has all your info already input into the form https://zyngasupport.helpshift.com/a/farmville/?contact=1