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special deliverys dissappeared

cathylongcathylong Registered User, Facebook Connect User Posts: 1 Not a Title, but a Star

Was building a baby playpen and my game/screen went all black. Restarted but all my special deliverys are gone. I had 10,000 plus. My gift box had less than 900 items so that wasn't the issue. I can't find any contact info either to ask for help. Any ideas on how to fix this?

Answers

  • Sandy7226Sandy7226 Lord of the Forums Registered User Posts: 8,604 Lord of the Forums

    The problem is the 10,000 plus Special Deliveries. The amount of each Gift Box item is limited to 9,999, if you go over that amount you stand the chance of them all disappearing. Check your other items, make sure none are over the limit, then contact Support and they will probably give you some SDBs.

    There is a Support tab at the top of your farm, click that and at the bottom of the list that opens there should be a red Contact Us button. If there is no Contact Us button you can also use one of the following links and the red Contact Us button at the upper right or Submit button at the bottom.

    https://zyngasupport.helpshift.com/a/zyngagames-com/
    or
    https://zyngasupport.helpshift.com/a/farmville/?contact=1

    Please try the tab on your farm first as it will pre-fill many of the questions on the form. Good luck!

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