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Technical Support - Help!!
mrswilliamson
Posts: 1Registered User, Facebook Connect User New to the Forums
I have 2 ipads (a 10.5 pro and a 12.9 pro). My son uses the 12.9 and when we downloaded Farmville on it for him to use he inadvertently signed in to my account via Facebook. When I logged back into the game on my 10.5 it wanted to sync the data again. Not a big deal, BUT I want him to have his OWN Zynga Farmville attached to HIS Facebook account. We signed out of the game (both under FB and the Gamecenter) on both touchpads. We then deleted the game on BOTH touchpads. We then removed the game from FB under the settings/apps screen. When we reinstalled it on his touchpad it is STILL my game. We repeated the process, then RESET BOTH touchpads (removed all settings etc.) and still when we reinstall the game on his touchpad it is my game. The irritating thing is that it is clearly NOT connected to a FB account or the Game Center. What gives. Why can't we start him a new game? Why does it uninstall and reinstall as if it was never uninstalled in the first place?
Answers
I am missing over 6000 special deliveries just used them [email protected]
Generally when SDBs disappear it is because there are too many items in your Gift Box. You can have no more than 1,000 unique (different) items (166 pages) and no more than 9,999 any one item. It's the 9,999 that trips people up because the GB only displays 999+, when you go over limits all of the SDBs are removed first, then other items will start disappearing as well so it is important to keep track of GB limits.
Check your limits, reduce any quantities that are too high then contact Support, they will probably be able to replace some of your SDBs.
I am getting very frustrated. I cannot expand my chicken coops, no one here can help me and yet I cannot find a simple email address to get to support staff for Zynga. I'm a VIP and am supposed to have extra support for this! Can anyone help me contact them?
AdrienneSmith ... try one of these links:
https://zyngasupport.helpshift.com/a/zyngagames-com/
or
https://zyngasupport.helpshift.com/a/farmville/?contact=1
I am losing Firebolts I have earned. I lost at least 10-12 today alone. I complete the task in Marble's Mad Machine, have the Firebolts awarded, then have a pop up telling me there is an issue to report. I go back to my farm and the points are gone and the task appears to have been completed. I am not able to redo the task. HELP!
I see you found the special thread for this incident hankdewey2
clams are not on my LH farm
You have to harvest the main buildable (Lighthouse) to get clams, they are not a crop. If your Lighthouse is fully built you will get 10 clams each harvest, you can also swap bushels to get them.
I stored lighthouse cove thing that you harvest because it let me. now I cant restore it and I dont know how to contact support. It is in my storage for lighthouse cove but when I try to put it back it gives me a report box and refreshes the game and its not there. can anyone help me????
Sounds like you clicked on something you shouldn't have (3rd party app) in a share group, try one of these support links:
https://zyngasupport.helpshift.com/a/zyngagames-com/
or
https://zyngasupport.helpshift.com/a/farmville/?contact=1
i did not get my rewards for the ice castle
I think everyone will get them on December 3rd
once you have completed the Ice Castle (its a buildable) then you can collect the rewards every 24hrs ... from my understanding ... Ive finished mine and its counting down the 24hrs ...
There is an additional reward for completing it in 7 days or less. The daily harvest is 1, 2 or 3 decorations depending on the level of completion. This is a re-release of a 2015 buildable, but I believe the bonus reward is new.
Hi I am missing most of my friends and neghbors -had like 998 am now down to only 229 for some reason and when I visit my Trading Post it keeps saying I have no Friends to order from and I used to play on firefox but now for the last 5 months or so Farmville refuses to all me to post from there for anything not quests not sharing or asking for anything I am stuck using google chrome and there the flash plug in keeps not responding even though I have install the chrome flash helper and then right after that face book will stop responding also --any Help will be greatly apptreaciated -Thanks for your Time
Try these Zynga Troubleshooting tips:
https://zyngasupport.helpshift.com/a/farmville/?s=technical-help&f=troubleshooting-steps-for-web-browsers
If the Trouble Shooting Tips don't fix the problem then contact Zynga Customer Support. There is a Support tab at the top of your farm, click that and at the bottom of the list that opens there should be a red Contact Us button. If there is no Contact Us button you can also use one of the following links and the red Contact Us button at the upper right or Submit button at the bottom.
https://zyngasupport.helpshift.com/a/zyngagames-com/
or
https://zyngasupport.helpshift.com/a/farmville/?contact=1
Please try the tab on your farm first as it will pre-fill many of the questions on the form. Good luck!
Thanks for all the info but I have already done all that you have suggested and none of it has helped - But thanks for the Zynga support link -- I did send them a message about all of it and hopefully they can help me --Thanks so much for your time and effort -- Mike
I keep getting whoa farmer on and off.Since yesterday morning I haven't been able to play because I keep getting whoa farmer.I did everything zynga has asked me to do and still cant get on to my farms.Can someone please help me ?
winterz_eve ... perhaps you also need to contact support ... see the links up above your post .,.
I have twice gotten in to my Farmville game, via the game room, and am missing several farm cash points. The first time happened just before Christmas holiday, and the second time a few days ago. The first time I was missing 40 farm cash which I paid for and then I'm missing 9 farm cash. I was saving these for the next new farm, and I cannot afford to get more farm cash right now. Had I not been purposefully saving these, it shows I was paying attention to any I used. I will try the links above, but having some frustration as I will not get the new farm that just came out.
CLakeraz ... there is a section at the bottom of the fv page ... 'recent cash transactions' have a look in there and it will tell you what the money was spent on .... if you did not buy anything yourself and they were accidental purchases ... support will return the money to you in most cases ... I hope once you contact them they can help you out
Apologies for the inconvenience, @CLakeraz. Please send to us directly the details of your concern including your Game ID to this link so your account can be looked into. Appreciate sharing this experience with us and thanks to @Peela as well for the additional help.
Why have I lost my VIP membership? Now it wants me to re buy it.
Generally when there is an issue with VIP it is due to an expired credit card. You can check that in FaceBook, Settings, Payments, Account Settings.
I have 15 farms on farmville I play or I should say I played. I cannot play any of them unless I stop on a farm and close out for the night. Next day everything needs harvest. On the other farms nothing changed so there is nothing to do. What gives?
buddy1956 -- sounds like your other farms are paused. Check the travel menu and look for a check mark on the travel menu (right side), if so uncheck, then travel to each of the 15 farms you use and that will restart their timers.
Perdi 5 farmcash ao clicar em algo . Como podem me devolver. Sempre mandava email pro [email protected],com. agora o email volta
you need to contact customer support on one of these links:
https://zyngasupport.helpshift.com/a/farmville/?contact=1
or
https://zyngasupport.helpshift.com/a/zyngagames-com/
the usually return accidental purchases
I accidentally deleted or sold all my Super Fertilizer from my gift box. I had 13 and had just used one to harvest my Home Farm crops. I still had 12 left.
Now I have none. Please restore my 12 Super Fertilizers. Thanks!
BazookaJoe -- This is a player to player support forum, you need to contact Customer Support directly (use the tab at the top of your farm)