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Charged FC for crops and horse I didn't know about

bigtruckdriverbigtruckdriver Registered User, Facebook Connect User Posts: 9 Loose Cannon

Sep-6-2018 08:42:58 Cove Cranberry Bushel 1 1 1
Sep-5-2018 19:33:26 Rainbow Butterfly 2 3 6
Sep-5-2018 13:10:37 Precious Pegasus 3 1 3
Sep-4-2018 16:31:05 Clamp 1 2 2
Sep-4-2018 06:47:57 Pixie Mushrooms Bushel 1 2 2

Why is this happening??? I didn't know I had to pay for some crops to make items. I did not authorize this

Comments

  • Sandy7226Sandy7226 Lord of the Forums Registered User Posts: 8,716 Lord of the Forums

    You don't have to pay for crops or parts, the 1 FC charges are most likely accidental clicks, it happens to everyone. Contact Customer Service and explain you did not intend to buy bushels and they will probably refund your money. The Precious Pegasus I can't explain, there is always a conformation screen for something that costs that much, but maybe CS will refund that too.

    There is a Support tab at the top of your farm, click that and at the bottom of the list that opens there should be a red Contact Us button. If there is no Contact Us button you can also one of the following links and the red Contact Us button at the upper right or Submit button at the bottom.

    https://zyngasupport.helpshift.com/a/zyngagames-com/
    or
    https://zyngasupport.helpshift.com/a/farmville/?contact=1

    Please try the tab on your farm first as it will pre-fill many of the questions on the form. Good luck!

  • texasrosetexasrose Registered User, Facebook Connect User Posts: 3 Not a Title, but a Star

    I can't add new farmer request or get my eggs from chicken coup when they become available. Also get gifts in feed then it takes it away when I apply it. Getting discouraged.

  • PedroPedro Registered User, Facebook Connect User Posts: 25 Building Expert

    @Sandy7226 said:
    You don't have to pay for crops or parts, the 1 FC charges are most likely accidental clicks, it happens to everyone. Contact Customer Service and explain you did not intend to buy bushels and they will probably refund your money. The Precious Pegasus I can't explain, there is always a conformation screen for something that costs that much, but maybe CS will refund that too.

    There is a Support tab at the top of your farm, click that and at the bottom of the list that opens there should be a red Contact Us button. If there is no Contact Us button you can also one of the following links and the red Contact Us button at the upper right or Submit button at the bottom.

    https://zyngasupport.helpshift.com/a/zyngagames-com/
    or
    https://zyngasupport.helpshift.com/a/farmville/?contact=1

    Please try the tab on your farm first as it will pre-fill many of the questions on the form. Good luck!

    Hello Sandy7226. Thanks for this explanation and the links. In fact the bushels purchase button should not act before one is asked if in fact she or he wants to purchase the bushel for this or that amount of FC. Hope the links will help in future situations.

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