Returning to Farmville, old farm missing/deleted. Help??
I used to play pretty seriously, and went to check at my old account today. The entire farm is missing or deleted, and my account has been reset. I would like to figure out how to get my old account back. HELP???
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You need to contact Support (the tab at the top of your farm) They can restore your old farm.
I have the same issue and I have emailed 2x with no response back
I lost mine 12/09/2015. All are reverted to level one. They finally set me up on the new farm awhile ago . I can travel and play the new farms but am still waiting on them to be recovered. Good luck!
I've had the same problem and so now I'm back to level 2 and a lot has changed. I want my farm back.
Please fix our farms I can't get in and play for several days already my farm's background is white with circles only .
I also recently went back and discovered it all gone and have to start over. I may just quit again.
I appreciate all your feedback, Farmers. Please submit a report regarding your restarted Farm level, so that the team can investigate about it further. Kindly prepare your Game ID as displayed at the bottom left of your game window. You will later use it on filling up the form on this article. Thanks!
Farm not working. Please fix asap thank you
I have filled out the form now 2 times. How long does it take to put it back?
All my farms are there but they are reverted to level one. If I accept gifts from some one they go to the next level with me not being on the farms.
Need to get my farms back
not happy big farms gone and one little new one in their place............ i give up
this is ****. many farms are gone....... why
cannot give a number YOU took my farm
I used to play pretty seriously, and went to check at my old account today. The entire farm is missing or deleted, and my account has been reset. I would like to figure out how to get my old account back. HELP???
My farm is not working pls pls pls fix it
My old farm on iPad. Is gone, all my progress gone. It kept freezing and crashing so had to uninstall and reinstall. Now it's reverted back to start of level 1. I spent a lot of money on my farm so want it back asap
Kia - you need to contact Support to get your farm restored.
I tried to contact support but it does nothing. I want to get my bonus for joining vip. I had to start over from bottom because I had stopped playing because of the gaming issues. I want to get old farm back
Pudding97 - when you say you contacted support, do you mean they couldn't help or you were unable to contact them? If you were unable to contact them, try this link, there is a red Contact Us button at the upper right.
https://zyngasupport.helpshift.com/a/zyngagames-com/
I had my Light House Cove come back, The original I started playing years ago. My Home farm I started over new then traveled to Sun Shine Farm. I play the new farms that come out. I still am not able to travel to any other older farms.
baja - what level are you at now? It sounds like your game reset, which happens when you don't play for a long time. If that is true when you reach level 15 all of the farms should become available to you. If you are already passed level 15 and don't have the other farms you need to contact Customer Support.
Hi Zynga admin, I've been playing Farmville for 2 years and stopped playing for couple of years. Sadly the farm that I built is not existing anymore and I have to play from scratch. This is my FarmVille Game ID: 556455826. Please look into it. Thanks in advance.
Brigid_tdr, you should contact Customer Support directly, they will restore your old farm.
There is a Support tab at the top of your farm, click that and at the bottom of the list that opens there should be a red Contact Us button. If there is no Contact Us button you can also use the following link and the red Contact Us button at the upper right.
https://zyngasupport.helpshift.com/a/zyngagames-com/
Hi Sandy7226, i have already sent my queries on my missing farms to Customer Support. How long will it for them to get back to me or for me to get all my farms back?
What was the response you got from Customer Support? They always reply with at least an automated response within 24 hours (usually much less), if you haven't gotten a reply check your Junk Mail folder.
Hi Sandy7226,
Zynga support said that anyone who are not active on farmville for more than 180 days their farm will be deleted. Is that true?
Is there no way I can get my farms back, i had been playing for more than 3 yrs and put alot of time on the farm, I would love to continue to play. Please help me. I appreciate it.
Yes, that is what the TOS says, however it is generally far longer before farms are deactivated.
You should be able to get back your old farm by contacting Customer Support, I know they have restored many farms.
I haven't been on for a while and now when I come back, I don't understandy anything that is going on. Like why didn't it go to my farm? Where is my farm? I am not contacting anyone. You guys changed it or stole it, so you need to put it back without me having to contact YOU. YOU need to fix your screw up. NOW please.
Fixplease