NO WAR....for a month

TamarackTamarack Registered User, Facebook Connect User Posts: 18 Muffin

It has been over a month now, since the inability to war issue has inconvenienced my alliance. While all other alliance's are able to continue to play the game & yeild the benefit of loot, components and axp......we are left to guess that.....well, we don't know what to guess. NEVER in all my years of customer service have I ever experienced nor seen this level of stalling.

As stay at home orders are being enforced thru out the country and world, playing the game becomes even more important as a form of distraction & relaxing. We need a resonable answer as to why the Zynga experts can't figure this our and more importantly, when this is going to be resolved.

This happened last year and took a month to get it resolved. The answers we have recently received when sending in tickets is to leave the alliance and start a new one at L1 perk. We are less than 500,000 from perk 15. The player's base that was hacked immediatly contacted Zynga with no resolve.

PLEASE HELP

Comments

  • Commander5601Commander5601 Registered User, Facebook Connect User Posts: 2 Not a Title, but a Star

    I agree with our Alliance needing resolution asap. You,(Zynga), have experts that should be better than this. Over a month is a totally unacceptable level of customer service. Our Alliance Family has been robbed of ALOT of loot, components, exp, & axp. Zynga, if this was your base/Alliance, what would your expectation be?

  • TamarackTamarack Registered User, Facebook Connect User Posts: 18 Muffin
    Now over 40 days without war. Please kick the affected base out of our alliance do we can have war.
  • Commander5601Commander5601 Registered User, Facebook Connect User Posts: 2 Not a Title, but a Star

    Its now been over 80 days since this issue affected our alliance. I am a front line responder to this current worldwide pandemic. I don't have the luxury of working from home. This game is my distraction during these difficult times. We are losing valuable teammates/family to other alliances because your attempt to fix this issue is not on the priority list. We were a top 200 alliance. You are responsible for our downfall because of the lack of attention to this issue. I am so dissappointed & expect better from your staff than what we're getting. PLEASE fix this war issue so we can hopefully bring our Affinity Syndicates family home.

  • TamarackTamarack Registered User, Facebook Connect User Posts: 18 Muffin

    Over 150 days without war and the response we get is..... please have patience. Please find a solution. There are other alliances...this is a very bad deal. Was told that bigger alliances have first priority...We were a top alliance and now there are only a few left. Pretty hard to stay somewhere with no war...and we are very close to perk 15 and the answer is....start a new alliance....come on guys...just fix it.

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