error code 17 and then you re under attack

chandoidibui

Hello E&A team, good day.

I have not been able to log in to my account since 12 Feb, 2020 - Time: 17:30 pm (Hanoi Time).

I still receive error code 17 (network connectivity). After pressing OK, I receive a message that says "Incoming attack".

I have read all thread in forum, I have tried all the troubleshooting solutions, however, nothing works. Uninstalled and installed the game. I have uninstalled Gameroom, reinstalled, deleted users \ public \ facebook games files. I deleted E n A in Gameroom, as well as downloaded games, I started downloading again. The update is downloaded, I have nothing more open during this update, not even the browser. The internet connection is fine. I try it on another computer, on Android phone and I still receive the same error.

I tried to uninstall EA on my Iphone (ipad also), then start game again, after game demo, I tried to connect to my facebook, choose my account I want (I have more accounts links), the same problem occurred.

p/S: this happent to only one account of mine. I tried another account and still work. What is happening with my account?

Please Team E&A, help me solve this error and be able to enter the game with my account.

Commander Darius

Sorry to hear that you're still experiencing the same issue even after doing some workarounds on your end. Please contact our Support team and provide the details that you have shared here so that they can look into it.

chandoidibui

@Commander Darius said:
Sorry to hear that you're still experiencing the same issue even after doing some workarounds on your end. Please contact our Support team and provide the details that you have shared here so that they can look into it.

Thanks @Commander Darius , I have created a new ticket to Zynga Support team. An automatically email has been sent to me. Hope the team can detected what is the root cause of this issue.

Have a nice day, commander!

chandoidibui

@Commander Darius said:
Sorry to hear that you're still experiencing the same issue even after doing some workarounds on your end. Please contact our Support team and provide the details that you have shared here so that they can look into it.

Hi @Commander Darius , please be informed that my account has been fixed on today 19PM Hanoi time 14 Feb2020.

Thanks you & EA Support team so much. Hope this error 17 will never come back to all of us.

Cheers.

Commander Darius

Great to hear that you're now back in the game. Thanks for the update!

pharkenal

I’m having the same issue. I have been error 17 “Incoming attack” since 14/Mar 01:00 Beijing time. So, the last 9 hours+/-. I have also tried what the above player has done, but nothing works.

Looking forward to your solution to this issue Team E&A.

Cheers

Pat.

chandoidibui

@pharkenal said:
I’m having the same issue. I have been error 17 “Incoming attack” since 14/Mar 01:00 Beijing time. So, the last 9 hours+/-. I have also tried what the above player has done, but nothing works.

Looking forward to your solution to this issue Team E&A.

Cheers

Pat.

Hi Pat,
You should create new ticket (as the Link above from Commander) to raise your issue.
Hope you will be back soon.
Kind Regards,
HZ.

airfranckvh1

tengo el mismo error 17 y después se pone bajo ataque.

alexjoma

Messrs. Of Zynga. From 03/30/2020 after the update it started to throw error 17 and then they are attacking my base. You cannot enter. How do I send you My details if I cannot enter the game. I lost all my resources .. Who gives them back to me? -

Regie

Yes zynga please at least admit there is a problem without blaming the players

tby83

I have the same problem since today. Seems to be related to the latest update containing HQ35+

jsamtmann

Have same problem on my droid tablet and phone can not access my based
Error 17 internet and bases under attack keep appearing even after closing and clearing game on both

Zot

Any clue when this will be fixed...I’m jonesn

démolition

toujours le meme soucis également code 17 impossible d'entré dans le jeux que faire?

chandoidibui

Dear all,

It seems this problem of error code 17 has occurred again after the new update of HQ35-36.

as the advise above from @Commander Darius , you should create a new ticket to Zynga EA Support team to get quick support from them.

The Link here http://zynga.my/eacontactus

Good Luck to all of us.

Kind Regards,
HZ.

christoscc

same problem here after updating. in two diffrent pc

Mister_BY

Быстрой поддержкой и не пахнет.Написал им еще вчера т.е 31.03

dr2

Seriously, every where I look people are experiencing this problem, and the answer is to individually create a ticket? How can that possibly be the issue?

jsamtmann

Can not play game error 17 and base under attack just keep looping on droid phone and tablet tried on iPad same issue
Please contact me and fix my account

Zot

It worked for a few minutes today and crashed again. Cmon Zynga, everyone is working from home now and we need this game for a distraction

wayne_king

Seems the only way is to log a support ticket! Must be a programer within Zynga working from home who can easily fix this as its definitely to do with new HQ upgrade. I say roll back until sorted as working from home for so many makes this more of an issue!!!

TNTDUX1

Hey guys, i cant enter in my accounts, error 17 all the time and base under attacks, from 3 days.. I uninstalled and then lost my second account, how can we fix it?

chandoidibui

Now this error seems loop forever. I have just created a new ticket to Zynga support team. HOpe they can fix as soon as possible.

Just waiting..and pray..dudes

please be informed.
HZ.