Troubleshooting steps for Android devices

Aloha BunnyAloha Bunny Super ModeratorRegistered User, Super Moderator, Facebook Connect User Posts: 1,688 Moderator

Depending on which Mobile Device you are using, many game performance issues (i.e. Loading, crashing, Missing Features, Sync-ing of Game) can be resolved in the following ways:

A.) Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

B.) Restart your device

C.) Make sure you have the latest version of your app installed from the Google Play Store.

D.) Force close unnecessary background apps.

E.) Restart your app by force-closing it:

  1. Go to "Settings" > "Applications" > "Manage Applications"
  2. Select the app and tap "Force-Stop"
  3. Return to the Home screen and re-start the game app

F.) If the issue persists, uninstall/re-install the app (*).

(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.

(*) We do not recommend uninstalling the app if you are playing the following games:

  • FarmVille 2: Country Escape
  • Mountain Goat Mountain
  • Crazy Cake Swap
  • Crazy Kitchen
  • Yummy Gummy

Steps to uninstall/reinstall:

  1. Go to "Settings" > "Applications" > "Manage Applications"
  2. Select the app and tap "Uninstall"
  3. Go to the Google Play Store to find and re-install the app.
  4. Open the app
  5. Re-connect to Facebook or log in with your email address

Note: You won't be charged again for previously purchased apps if you are using the same Google Play account and Apple ID.

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