Troubleshooting steps for iOS devices

Aloha BunnyAloha Bunny Super ModeratorRegistered User, Super Moderator, Facebook Connect User Posts: 1,688 Moderator

Depending on which Mobile Device you are using, many game performance issues (i.e. Loading, crashing, Missing Features, Sync-ing of Game) can be resolved in the following ways:

A.) Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

B.) Restart your device

C.) Make sure you have the latest version of your app installed from the iTunes App Store.

D.) Force close unnecessary background apps.

E.) Restart your app by force-closing it:

  1. Press your Home button twice quickly.
  2. All your open apps will be displayed. Swipe left or right to locate your app
  3. Swipe up the app's preview image.
  4. Return to the Home screen and re-start the Game app

F.) If the issue persists, uninstall/re-install the app (*).

(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.

(*) We do not recommend uninstalling the app if you are playing the following games:

  • FarmVille 2: Country Escape
  • Mountain Goat Mountain
  • Crazy Cake Swap
  • Crazy Kitchen
  • Yummy Gummy

Steps to uninstall/reinstall:

  1. Tap and hold the app until it starts to shake.
  2. Tap the "x" of the app you want to delete and confirm.
  3. Re-download the app from the iTunes App Store.
  4. Open the app.
  5. Re-connect to Facebook or log in with your email address.

Note: You won't be charged again for previously purchased apps if you are using the same Google Play account and Apple ID.

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