FREQUENTLY ASKED QUESTIONS:I have a question/I need to talk to someone, what do I do?
We're here to help. Tweet to us @empiresallies
or submit a help ticket in game! Please allow us some time to respond, we aim at less then 24 hours, but some escalations, or bigger issues could generate a delay in response. We are active in our forums and encourage you to stop by and interact with some other Commanders!How do I submit a help ticket?
Before submitting a ticket, it's advised to go to THIS LINK
or and look for your issue. We recommend bookmarking this thread! To submit a ticket from within the game, tap on Settings (the gear icon)>Help>Player Support. Choose from the categories available and supply us with as much information as possible
. We aim to respond in less than 24 hours!How to I name my account?
Once you connect to Facebook or Game Center, you will be able to name your persona. Until then you will be assigned a general name, such as "General1234556". To connect to Facebook, tap the settings (gear) icon, then tap the button under "Facebook" or "Game Center". You can also tap Settings>Help & you will see the option to change your name.How do I upgrade my walls?
To upgrade the walls on your base, click the base of the individual wall piece you want to upgrade and click the "Upgrade" icon. If you want to upgrade the entire row, tap the button to expand the selection.How do I obtain gold?
To upgrade the walls on your base, click the base of the individual wall piece you want to upgrade and click the "Upgrade" icon.
Here are some tips of how to obtain gold in Empires & Allies:
1. Purchase via tapping your gold bar balance.
2. Mine the trees on your base
3. Complete achievements
4. Donate/Request to and from your AllianceHow do I join an alliance?
To join or create an Alliance you must first connect to Facebook or Game Center. Tap the icon on the left side of the HUD. Optionally, you may build the "Alliance building", tap it and then tap the Alliance (3-heads) button. From here you can search for your friends Alliance or create your own!What happens if I lost connection in an attack?
If you lose connection during a match, your troops will continue to follow your last orders offline. To see what happened, tap the Battle Log icon from your HUD and then 'View Replay'.How do I view my replays?
To view your replays, tap the clipboard icon to get to you the 'Battle Log'. You can toggle between Attacks and Defenses. *Note: After an update, any previous replays from the prior version update will be unavailable. You may still be able to retaliate.How do I retaliate an attack?
If your base has been attacked, you may open the 'Battle Log' and view the Defense tab data. You will see an option to 'Replay' or 'Retaliate'. Note: Tapping retaliate will not take you right into battle. You will have the chance to scout the enemy and confirm if you want to attack them back.What does connecting to Facebook or Gamecenter do?
By connecting your game to Facebook or Game Center, your progress will be saved to the server in case you switch devices or need to delete the game. IF YOU DO NOT CONNECT VIA FACEBOOK OR GAME CENTER YOU COULD LOSE YOUR PROGRESS. We will not post to your wall and you will have the option to invite friends to the game.I can't connect my game to Facebook. What should I do?
First, make sure that you have the Facebook app installed. Next, you need to allow the apps to use your Facebook account (Settings>Facebook>Allow Apps To Use Your Account). Setting this off will block users from being able to connect to Facebook inside their games so, make sure to turn this on. If these steps don't resolve the issue, delete your Facebook account from the device then, sign back in.What do I do if I get disconnected from the game?
Our game requires a steady connection to the Internet via 3G, 4G/LTE or WiFi. If you get disconnected, we recommend closing the app and reopening. If it continues to happen often, first, hard close/restart your device and see if that helps. If the problem persists, you may be in an area where the connection is not strong enough to stay connected. We advise playing from a different location - preferably with strong WiFi signal.How do I install Empires and Allies?
Open the iOS App store, search for Empires and Allies, then click "Get". Allow the game to install. Tap the app icon to begin play.Can I play the game on multiple devices?
Yes, but not simultaneously. After creating an account on one device, you may "switch" to that account on another device. To do this, connect to Facebook or Game Center on the original account. This will store progress. On the second device, from Game Settings, connect to Facebook or Game Center and click the "SWITCH" button. This will display any account associated with your social network. Tap on the one you wish to switch to and then tap "Switch to Selected Account".How do I attack my friends?
To keep a level and fair game, you will not be able to specifically choose who you want to attack at this time. When clicking "Quick Match", you will be matched up against a player of similar level and medal count. If you think you can dominate the base you see, click Attack. Keep in mind, attacking a base will cost fuel to travel to the next area. If you don't want to attack the base you see in your Satellite Feed, you can spend some fuel and tap "NEXT" to get to the next available map.How do I give commands or tell my troops what to do?
While attacking a base, you have a few options to send your troops to where specifically you want them to attack. First is your Flare for a cost of Command points. The cost will increase the more you use it. When you reach HQ level 6, you will also be able to assign units to Tarmacs (Alpha, Beta, Charlie). At your base you can assign troops to each tarmac you want to use. During battle, you'll be able to send your tarmac troops to where you want without a cost of Command points.What do I do on the world map?
A goal of Empires and Allies is to secure the world! This means battling in regions broken down by continent. You will start in Southern Africa where you need to capture and secure each country. You will have the ability to attack preset bases (PvE) and other player Bases (PvP). You have the opportunity to gain 3 stars in each battle. You're welcome to try multiple times to get as many stars as possible.Why am I being matched up against higher level bases?/I can't win the base I'm matched against:
In our game, you will be matched against other players of your similar skill
. This is defined by medal count. If you notice you're matched up against a higher level base, don't panic! We recommend giving it a shot with some careful attention to strategy. They may be higher level than you, but you're advancing in medal count rapidly. We feel you're healthy competition! *If you still feel the base you're matched against is too hard, you can always tap "Change" to try another map. You may only use change once before a cool down appears.Why do I see other players on my Campaign/World Map?
Each region of the world map will have another real player's base to defeat. Most times, this is intended to be one of the more challenging maps of the region. Approach with care, but keep in mind, you're matched up with them because of your medal count!How do I report a player in chat?
Tap on the line of chat in question and you have the ability to Mute or Report the player.How do I report a player for inappropriate base design/name?
We apologize if some bad apples out there utilize the game in an offensive way. Please if you would like to report someone's base or player name, take note of the player name and submit a help ticket by going to Settings > Help. Screenshots are helpful. We aim to take immediate action on these reports.Why is my name MODERATEDUSERNAME?
You chose a name which was deemed offensive and against our TOS. Please contact CS by going to Settings > Help and submitting a CS ticket with your request of a new name. **NOTE** Multiple offenses will result in termination of the account.What are the minimum requirements?
Empires and Allies requires a mobile device running Android 4.1 or iOS 7.1 or higher*
*Select devices have been identified with poor performance in E&A and will not be compatible. PleaseHow do I share my gameplay (Youtube / Twitch, etc.):
Currently the game does not offer a native export, but if you're on a Mac computer and playing in iOS, there's a great/Apple Supported method of screen capture - Find it hereHow many engineers can I have?
Currently we offer 1 Engineer to start, the second will cost gold. You can have a total of 2.What are command powers/command points? How do I use them?
On the battlefield you have 2 methods of attack/strategy. You can deploy units you built on your base, you can also use command powers you unlock and upgrade in the research building. Your command powers (a-10 strike, orbital cannon, etc) cost command points each match. You earn command points by destroying buildings on base. If you ran out, you will see them replenish as you take out more buildings.What is Strike force? (What is the Shield icon with 2 swords?)
You can depend on your friends & alliance members for boosts to your buildings and troops. Tap the icon and drag Commander Shepard to an eligible building or tarmac. You will see the boost details while placing the icon and a timer Your Strike Force is only active while the time is counting down. If you apply the Strike force to a tarmac, you will see those troops are boosted in battle. If you apply it to a building, anyone attacking you will be dealing with the buildings you boosted. You can unlock more Strike Force boosts when leveling up.How do I request/donate resources with my friends and alliance?
Tap your Chat window (the arrow on the right side), Then the Request icon (the hand and a ?). From here you will see the option to make a request (resources/gold) or Donate to your friends/alliance members who are requesting help. You can also request a speed-up from your alliance when constructing or upgrading a building. Take note that before you can request for speed ups, you will need to use your construction boosts.How do I find my friends or invite another player to be my friend in game?
Whenever you tap a player's name, you will have the option to Visit their base or Invite them to be a friend. Once you are friends you can Private Message and send each other gifts. If you are looking for a player, tap the alliance menu (under chat arrow) and tap "search" under "friends".How do we build Commandos and Spider Drones?
Upgrade your HQ to level 3 to gain access to the Rally Flag building. Once you have built a Rally Flag, you will be able to train Commandos to defend your base. To access the Spider Drones, you have to upgrade your HQ to level 4.What are Steel and Tech for?
Steel and Tech are resources used to build advanced, higher level buildings. For example, you will use Steel when you upgrade your HQ from level 5 to 6, and Tech will be used when you upgrade your HQ from level 9 to 10. These resources will also be used to further upgrade other buildings such as Troop Tarmacs, Storage Bunker, Research Agency, and defensive buildings.How do I share my troops?
With the Alliance Reinforcement building, you will be able to send and receive troops from your Alliance members! Tap Build and Build the alliance Reinforcement building! Upgrade it to hold more shared troops! Tap your Donate/Assist screen to send troops to your alliance members. To Request troops, tap "request" on the Alliance Reinforcement building. You can type in a message along with your request! this will only be visible to your Alliance!\How do I participate in Alliance War?
If you are the general, tap world map>Alliance War and you will be able to pick who goes to war. If you are not the Alliance leader, be sure to choose opt-in before a battle to let the leader know if you want to fight!