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Experiencing a bug? Please report it on the Bugs & Issues section by following the instructions on the How to Report a Bug thread. Posts of the same issue will be merged, & multiple posts will be automatically deleted. Rest assured that all issues/feedback will be noted.

LexaKatsumi Moderator

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LexaKatsumi
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  • Appreciate the report, @Marysjes. If you've yet to try following other workarounds found here, please do so first since these may help in preventing the game from freezing. If it persists, we suggest filling out this form, so that the team can have your account reviewed further. We're sorry for the inconvenience caused.
  • Apologies to know that you're having trouble using your Mineral Patch, @Marketgirl and @richardg. While the team is working on resolving this, we suggest doing other workarounds that may help correct it. You may also check here regularly to know the latest updates about the concerns we're currently addressing. We…
  • Good news, Farmers! We've recently fixed the game freezing issue, and you may need to force close your [iOS | Android] device or relaunch the app for the changes to take effect. We greatly appreciate your continued patience and understanding while we worked on this. Great to hear this, @Ranchee and @warso!
  • Appreciate the screenshot and details you've provided on your report, @Dave and @de304_. While this issue is currently being looked into by the team, please try following some troubleshooting steps here that may help in preventing the game from freezing when collecting Curios. For updates, you may check this thread from…
  • Great to have you here, @pipoop! For this request, it'd be best to get in touch with our Support team as they can further review your account and assist you with it. Thanks for your cooperation.
  • Thanks for trying to troubleshoot on your end, @MrsG and @scrappypawz. As we want you to continue playing without getting stuck on the Shakespeare Day event, we suggest filling out this form, so that the team can have your game checked further. We apologize for the inconvenience caused.
  • Sorry to hear this, @Widget1974. As mentioned by @GUILTYNINE, it'd be best to get in touch with our Support team, so they can immediately look into what happened to your missing Keys. Just an additional tip, you may let the game stand idle for a few minutes when experiencing any technical performance issues or force close…
  • Good news, @ravenblack and @marfar22! This issue has already been fixed, and you may need to force close your device [iOS | Android] for the changes to take effect. Thank you, and have fun tending your awesome Farms!
  • Sorry for the experience, @myklle. If you still have yet to receive your purchased in-game currency, please get in touch with our Billing Support team, so that they can immediately look into your account. Also, email addresses are personally identifiable information (3. Privacy, Zynga Community Forums Rules of Conduct) and…
  • Apologies if you're experiencing the following loading issues after the recent game update: * Blank Farm * Connecting to Network error The team is actively looking into it, and if you have yet to try doing other troubleshooting steps, please do so first since these may help you get back to farming again. We suggest keeping…
  • Appreciate the details and screenshot you've provided, @Libbie and @Loulou87. The team is now checking your Co-ops, so you'll be able to set its Privacy/Level again and recruit new members for your Farm goals. We also suggest doing some troubleshooting steps that may help fix it. Thanks for your patience.
  • Great to hear this, @sprince!
  • Great news, Farmers! You should now be able to continue tending your awesome Farms and completing your goals as the game freezing issue has been sorted out with the latest downloadable content (as shown below). Just click "Yes" and reload the game 2-3 times to see the changes. Please make sure that your app version is…
  • Awesome work, @Patrick Schelm! While the team is doing its best to have this issue fixed, we suggest doing these workarounds that may help you get back to farming without getting stuck on "Calculating Rewards". For the Egg Dog reward, please contact our Support team to have your account checked further. We're sorry for the…
  • We're happy to let you know that the following issues have been fixed with the recent update: * Unable to load the Boat Race and County Fair * Mineral Patch is not refilling To see the changes, please download the latest app version. Thank you for your continued patience while we worked on this.
  • Thanks for the update, @Widget1974!
  • Welcome, and appreciate the interest in accessing the Pike's Adventure, @Kimfitz! If you're already on Level 42 or above, it'll be available in your Farm by downloading the latest game version. Please refer to the image below for you to easily locate it. Thanks, and have fun!
  • Apologies if you've lost your progress in Penelope's Penguin Pursuit, @Moni. This issue is currently being worked on by the team, so please keep an eye out here and rest assured that you'll be earning your rewards accordingly. Thanks for your patience.
  • @chshengsha is right, @Pelin! This issue has been fixed with the recent update, so please download the latest app version for the changes to take effect. Thanks for your patience while we worked on this matter.
  • We're sorry for the inconvenience, @Tofucop_1. The team is currently addressing this issue, so you'll be able to interact with the Dog Butler and get its additional uses to fetch Farm items for you. Please also help us to further check on it by filling out this form. For updates, you may regularly check this article. We…
  • We appreciate letting us know about your experience, Farmers. As we're constantly enhancing the "Marie's Order Board" feature, the change in the order skip time is part of finding the right balance for the overall game and you'll be seeing more improvements in the coming weeks. Additionally, all your feedback will be…
  • Appreciate bringing this to our attention, @alenaaudree. While the team is looking into it, we suggest doing some of the troubleshooting steps outlined here that may help you tend your Farm smoothly. You may also visit this article regularly for updates. Thanks for your cooperation.
  • Appreciate the workarounds you've performed, @littlelight and @happytails312. The team is currently addressing the game freezing issue and they're doing their best to have it fixed as soon as possible. For updates, please keep an eye out here. We appreciate your patience and understanding.
  • Apologies if you experience game freezing, @howardroark and @Zane. Be assured that this issue is currently being worked on by the team so you may continue tending your Farms smoothly. For updates, please keep an eye out here. We appreciate your continued patience and understanding.
  • Apologies for the experience, @risskee19. If you have yet to receive your Keys, we recommend getting in touch with our Billing team for immediate assistance. We appreciate your patience and continued support to the game.
  • Appreciate the report, @IshaJain. Our team has been made aware of this, and we're actively looking into it. In the meantime, please perform the workarounds here that may help refresh your Eagle Eye Eddie orders. Thanks for your cooperation.
  • Apologies if you're unable to use your Power Pins, Farmers. This issue is currently being looked into, and you may check back here for updates. We appreciate your patience.
  • We are delighted to let you know that this issue has been fixed with the recent update. Make sure that your game has the latest version for the changes to take effect. Thank you, Farmers!
  • No worries, @Zassha. Ensure that your original game is connected first to your Facebook / Google Play / Game Center account, as this allows your progress to be synced when you access it on any device. You may also check here for details, so you can get back to playing again on your new phone. Let us know how it went,…
  • Awesome news, @Coral and @Stormgrl!