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Update to Game Being Frozen

AverageUserAverageUser Registered User Posts: 2 Not a Title, but a Star

So this is a follow up to my previous post about my game being frozen.

Since my game has been frozen since the beginning of June, I decided to try and play it on my phone hoping to get a new save file. I wasn’t sure if it would work, but since I haven’t heard from Zynga about the issue, I decided to get it a shot…

It did NOT work. I guess I shouldn’t be surprised since the support here has been nonexistent. After all these years of playing and making it to level 252, it’s disappointing for it to end like this.

Bug Report:
A - game is frozen
B - no error messages
C - no screenshots (seems weird to post a photo of my farm that looks normal but won’t let me tap on anything)
D - I’ve followed the troubleshooting guide to the letter
E - iPad Pro (iOS 14.6) and now iPhone XS Max (iOS 14.6)

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