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I can only request items from 312 friends out of my >2k Zfriends

MookieMookie Registered User Posts: 5 Loose Cannon

a) I can only request items from 312 friends out of my >2k Zfriends. This has been going on for 3 months. I reported the issue to CS and followed up 3 weeks later. They told me to be patient. I wrote to them again last week with my reference/ticket # - they replied my ticket was closed even though the problem was not fixed.
b. There is no error message.
c. Screenshots attached.
d. Force-closed and restarted app 100's of times. Reported to CS but problem is not fixed.
e. MacBook Pro, macOS High Sierra, version 10.13.6

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