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Game frozen even after using troubleshooting tips
The game, FarmVille 2: Country Escape, is frozen. When I open the game from my iPhone 8 Plus (iOS platform), the game will completely freeze shortly after loading. Can’t move around in the farm, can’t select anything in game, absolutely no response or completion of loading.
I’ve tried force closing the game, clearing all other apps, looking for an update to the game, confirming I have the most recent iOS update/version, and turning off my iPhone. Nothing has helped and the bug tips explicitly states to not delete/uninstall the game.
Now what? I don’t want to lose what progress I’ve completed to date, or lose any other pertinent information for my game profile.