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KNOWN ISSUE: Black Display Issue on Windows PC

annajo3159annajo3159 Posts: 25Registered User Clueless Cookie
  1. everything on my farm is black. animals, crops, and 1/2 of machinery
  2. no error message
  3. screen shot enclosed
  4. force closed and restarted app. restarted computer multiple times with no results
  5. windows 10 desktop computer
  6. problem did not start until after new update for bingo game coming tomorrow

Comments

  • dddddd Posts: 1Registered User Not a Title, but a Star

    I have the same issue. I am also on a desktop.

  • secret4u79secret4u79 Posts: 3Registered User Not a Title, but a Star
  • annajo3159annajo3159 Posts: 25Registered User Clueless Cookie

    Is there going to be a fix for this issue anytime soon? been like this for over a week. Thankfully I was able to finish bingo event but it was extremely annoying because i couldn't see the hands or where to send them. Would appreciate some kind of update from Zynga other than we are working on it

  • annajo3159annajo3159 Posts: 25Registered User Clueless Cookie

    Here it is a week later and still no fix on this issue. Hard time getting thru bingo and now new event starting and still no fix. come on zynga, do something to fix this or give me the hand for free. i have a disadvantage over everyone else cause i can't see a darn thing. please fix this

  • Shirleyas3Shirleyas3 Posts: 1Registered User Not a Title, but a Star
    edited July 2019

    We have the same problem.

  • mwbouchmwbouch Posts: 1Registered User Not a Title, but a Star

    I have been having the same issue on my Windows 10 desktop as well. Been blacked out for almost 3 weeks.

  • Alpine_EnigmaAlpine_Enigma Super Moderator Posts: 2,774Super Moderator Moderator

    Sorry about this experience, Farmers. Our team is aware and currently looking into this case. Please visit the Hot Topics periodically for the latest updates. Thank you for your support and understanding.

  • annajo3159annajo3159 Posts: 25Registered User Clueless Cookie

    It is now Aug 19th and still no fix to my issue of being black. I have been thru 6 events like this and fixing to go thru another one. I can't find any info under hot topics and getting really fed up. I contact support and all i get is "we are working on a fix for this." wow, almost 2 months and still no fix. surely somebody can figure this out

  • annajo3159annajo3159 Posts: 25Registered User Clueless Cookie

    It is now Sept.4 and still no fix for this. I understand that only a handful of people are affected by this, but this should have been fixed by now and isn't. I struggle thru every event because of not being able to see hands, animals, and buildings. When i contact support all i get is "we are working of a fix." Well, in my opinion, it should have already been fixed. Totally ridiculous. I am at the point now, that i don't even want to do the events, they are too stressful for me cause i can't see anything. Please fix this

  • annajo3159annajo3159 Posts: 25Registered User Clueless Cookie

    wow here it is Dec 17,2019 and this issue with black animals, buildings, and hands are all still black. evidently zynga doesn't care, so i am not spending anymore of my money on this game. no more keys or anything else. just skip my farm when you want to send me promo's about buying keys. not going to do it until this issue is fixed and i have been fairly compensated for all these months of struggling and noone not caring or listening. big thumbs down to zynga

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