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How do I contact Support from within the game?

Alpine_EnigmaAlpine_Enigma Super ModeratorSuper Moderator Posts: 2,774 Moderator
edited October 7 in Guides

1. On your game screen, tap on the Game Settings (Gear Icon).
2. A popup window will appear. Under Help, tap on Player Support.
3. You will be prompted to the FarmVille 2: Country Escape Support page. If you cannot find an article that addresses your issue, tap on the red Contact Support button at the bottom of the page.
4. In the next popup window:

  • Click on why you are contacting Support for (Game Play, Billing, Report Abuse)
  • Input the details and your email in the provided fields
  • Make sure to double-check your email address if entered correctly as the reply from the Customer Support team will be sent to the entered email address.

Note: Be as specific as you can and feel free to include all information regarding your concern, e.g. when did an issue occur, is it persistent, only happens after certain actions in-game.

Check out the GIF below for a demonstration.

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