[KNOWN ISSUE] Can't download and complete the Content update

Niacin

This content update loop has been going since yesterday. I've tried force closing the app and restarting my device but they didnt work. I really dont want to uninstall-reinstall the app since i might lose my progress. Please tell me what to do so i can play to my current level. Thank you.

CaptJR

Game was locked up on a downloading new stuff screen.
What I have done, force stopped, restarted phone. Still stuck on that screen. Uninstalled and reinstalled. Went through tutorial till I could log into facebook. Logged into facebook and got the message 'can not sink with cloud until game is updated.
That's as far as it goes, after getting that message it never even tries to update.
Please don't tell me that my wife has lost her level 400 or so game. Level 400 or so means she is in withdraw at this point. Please reply.

Thank you

Bethany

Mine is doing the same on my phone. She didn't lose her game. I just got on my pc. Once the problem is fixed and content can be downloaded it should be back. Hopefully they fix it soon.

barbieq59

I'm having the same problem. I'm in the middle of doing events, etc. and this is taking time away from completing them. I hope we are compensated for this.

GUILTYNINE

https://zyngasupport.helpshift.com/a/farmville-2-country-escape/?s=hot-topics&f=why-can-t-i-download-and-complete-the-content-update&l=en
It's a known issue.. They're fixing it

barbieq59

Yea same problem here. Unable to complete timed events or anything. Hope we are compensated for this.

Niacin

@guiltynine i've already tried the suggested steps above, but they didnt work for me.

@barbieq59 me too, i was the first position at my county fair, and was at the very last phase of the soccer event. Now i cant play at all. This is so frustating.

CherubSue

Updated this morning, opened the game to initiate the update and am now in a loop of constant update and restart.

I have tried to force close several times with the same result. I have also completely shut down my iPad and restarted it with nothing working. This is quite inconvenient during an event and placement status in the County Fair.

GUILTYNINE

> @Niacin said:
> @guiltynine i've already tried the suggested steps above, but they didnt work for me.
>
>
.

They said that they're trying to fix the problem.. Its a known issue ..
Please visit that link once again

Vorobieva

Zynga said it fixed already, but not for me. I tried all suggestions- nothing is working!

Vorobieva

I have the same problem, tried all Zynga suggestions but nothing is working.

MzBossyPantz

I have the same issue and suggestions don't work. How do we report if we cannot access game. FRUSTRATING

MzBossyPantz

This issue is NOT fixed. None of the resolution steps work (as usual) Are they going to credit us for lost progress?

Knows Wheat

We appreciate the workarounds you've done to update your app, guys. The team is currently working to get this fixed, and submitting a ticket to Support is unnecessary. Please visit this article Why can't I download and complete the Content update? from time to time for announcements. Thank you for always helping out, @guiltynine!

Frankie

I've had the same problem since this morning.

SheilaD

Game has been "updating content" all day. I have followed the instructions to force stop the game app, restarted my phone multiple times with no change. What's the real fix for this?

Kristen1

Me Too! Can't play for days.

SheilaD

Finally started working today.

lindak8773

I have been having the same problem since Friday morning.

schnuffy99

Has a soution been figured out for the current problem of games going to automatic update and then freezing on screen? I didnt slect to update, it started without me clixking approval and i have been unable to play my game. Ive tried all of the go to attempts to fix it. Force stopped and restarted and the airplane mode one listed above. Any help would be greatly appreciated. Thank you!

tcarr09

I'm still experiencing this issue as well. It's been several days now. Tried all the workarounds and nothing is working.

alexbot101

First, IT IS SAD THAT YOU CANNOT FIND HELP. The content updating...removed the app from my phone, when I reinstalled, it took me back to level one, mad. Followed all the instructions given by Zynga, nothing, madder, to get to reporting the problem from within the game, I am so mad right now because I have to follow all the press this, water that, do this do that, which has gotten me so mad, I swear I could go off on someone. Put my game back where it was AND LET ME SEND YOU THE HELP TICKET.

GUILTYNINE

Looks like they have fixed this issue..
https://zyngasupport.helpshift.com/a/farmville-2-country-escape/?s=hot-topics&f=why-can-t-i-download-and-complete-the-content-update&l=en

Niacin

Nope. Mine is still not working. Its so frustating.

mhaki

We apologize for the inconvenience, guys. The team is working to have this corrected and get you back to farming. We'll keep you posted on the updates. Your patience is appreciated.

JeanButz

Well here it is Aug 2, 2018 and I still can't play the game do to the sync error message and can't load the new content for the pirate event. 6 weeks and it is still not fixed. I guess they better hire a crew who knows how to fix gaming errors. This is so pathetic for such a successful company, or are they. I have nothing good to say about zynga.

Melana

Still can't get into game because of the new update, others said its fixed, but mine isn't, please help