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I have lost 5 games to other players and I still have tiles left. In my last game I could have played an R on a TW tile but the game finished and I am informed that I lost. It keeps happening. I can go back and look at the games and my tiles are still there. I played my last tile less than one and a half hour earlier. No one responds to my queries and I am putting way too much time in these games just to roll over and say oh well. If it doesn't matter to Zynga, then Zynga doesn't matter to me. It's not much fun to keep losing by 3 points when I could have won.