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yesterday afternoon i had 204 b chips while i am in lobby check my freinds profile all vanished???

Nabilkhan88Nabilkhan88 Posts: 2Registered User Not a Title, but a Star
in detail when i logged in yesterday i had 204billion chips i was checking my freind profile in lobby and infront my eyes my account went down to 972k only even i didnt play a single hand or join any table i am playing poker from last 6 years i spend lot of my time and money my account is tier 5 ruby level so what kind of vip service and protocol service is this its zynga responsibilty to protect my chips and my profile since yesterday i am sending emails to zynga support but yet waiting for help and justification.

Answers

  • BellindaBellinda Posts: 2Registered User Not a Title, but a Star
    have the same problem, more than 237b disappeared from my account yesterday at 18:45
  • GVatsilasGVatsilas Posts: 3Registered User Not a Title, but a Star
    Same issue had just over 10B logged back on half an hr later and only got 46k...
  • LACELACE Posts: 2Registered User Not a Title, but a Star

    were is my chip"s come on!

  • James_LoweJames_Lowe Posts: 3Registered User Not a Title, but a Star

    In the last month have had my chips disappear at least 4 times. My tickets and gold remain. The chips were replaced 3 times with a warning to protect my account. Checked my Facebook log and found no other activity other than my own. Changed my password anyway each time and did a forced logout of any devices accessing the account. Last time even changed the email associated with the account. Should mention have two tier authorization for a long time on this account. Was playing poker yesterday morning with a chip balance of 1.8 billion with 80 million chips on the table. While playing game froze for a second and then showed my account had only the chips that were on the table the 1.8 had disappeared. Checked again hour later and account was at zero. Sent a letter to customer service and got a reply that the problem was my account not secure. Would agree was possible if I found any activity on my account that was not me. There is none in the logs or my other games. Come on Zynga admit your problem and fix it!

  • ProsaicProsaic Posts: 7Registered User Loose Cannon
    edited September 2018

    Have had the same issue - I am pretty sure it is a technical glitch because the first time it happened, this month, the reward tokens also disappeared - which have no currency value. I am absolutely sure that the problem lies with Zynga, there are too many of us long time players who have locked down accounts experiencing this. If it is theft - then we need to be shown the activity logs. If it is an app glitch, it needs to be fixed. Come on Zynga, I don’t want to have to stop playing

  • eburgess1995eburgess1995 Posts: 1Registered User Not a Title, but a Star

    the same thing is happening to my wife. she has had 1.2 b disappear 6 times in a month and a half. she only plays on one device and has gone through zynga's worthless security fix each time. she also does not show any unauthorized activity or access. it is absolutely a zynga issue and apparently, one they are unwilling to admit or fix.

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