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Chips disappeared!!!

CandazeCandaze Posts: 2Registered User Not a Title, but a Star

I had a balance of over 3B when I last played. Logged in 24hours later and my balance was all disappeared. What happened? I’ve already checked my FB account and it’s still save. Now my zynga account already banned! My first time got this problem after 10yrs of playing. :(
Any suggestions, or ideas? Could u please help me to check my zynga account? Thanks in advance.
Got replied from the staff :
(To further assist with the restoration of your account we request a copy of a government issued identification card. Once this has been provided we can move forward with account restoration. Unfortunately, no currency grants will take place until this step has been completed)
Does anyone also faced this problem? What should I do?


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