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Purchase of chips gone into guest account

TOFLY77TOFLY77 Posts: 2Registered User Not a Title, but a Star

Hi all I hope everyone experience better than mine at moment and would appreciate an answer to see what my options are.
I purchased $80 worth of chips,in which was deposited into my guest account?
I hardly use it and want to no how to go about getting it into my everyday account.
Iv sent 2 emails with supporting pictures of same device, account balances and previous sent email and no response.

Can anyone please please help me

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