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Suspended Accounts

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Comments

  • nelsonyong_79nelsonyong_79 Loose Cannon Posts: 5Registered User Loose Cannon
    edited June 2015
    to whom in may concern,

    sorry but have to ask, how long it will take to review my account? its really taken long time? can i know how is the progress now? i do understand that is lot of zynga players problem in this world you have to solve, and pls give me an estimate time.
  • Samoish ShahSamoish Shah Pumpkin Posts: 14Registered User Pumpkin
    edited June 2015
    I am so upset with my loss of chips. They have suspended my account for no evidence and when they retained my all cihps were gone and my account is showing negative amount of 3m lolz negative value I do not believe this. I have emailed zynga in the first instance they said to me they cant find the reason why my account has been blocked or suspended and they can not retained my account as system blocked and it will automatically retained on 19th June 2015. On 19th June they retained my account but my all chips were missing i emailed them several times its been more than a week they are ignoring my emails. I do not know what to do. I have contacted my lawyer he asked me to wait for a Month and then will send legal notice to zynga will sue zynga whatever they have been doing to us. In the first place they can not secure us from teams which they are legally binded and when the teams report us for no reason as they cheat us, zynga instead of blocking them suspends our account rather than the cheaters. I feel the teams are supported by zynga as they cannot save us from teams then why this business is still running as they are breaching the security by letting teams to cheat us and take our all chips and give us account with negative balance of 3m left. Please guys i really need my 1B AND 529M CHIPS Any suggestions would be welcomed.
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited June 2015
    to whom in may concern,

    sorry but have to ask, how long it will take to review my account? its really taken long time? can i know how is the progress now? i do understand that is lot of zynga players problem in this world you have to solve, and pls give me an estimate time.

    Thanks for getting back nelsonyong_79. Please double check the ticket you created in our Player Support site. You can update the existing ticket to know what happened to your request. For more information on how to check your existing ticket, please refer to this link. Have a good one.
  • ArgerArger Loose Cannon Posts: 9Registered User Not a Title, but a Star
    edited June 2015
    Hi Nelson, I am having the same trouble. Its been 4 WEEKS since I am locked out of my account and no help!!! I undersatnd too that there are lots of other players around the world but I am sure they can find time and ppl to help us!!

    Frustrated Upset
  • nelsonyong_79nelsonyong_79 Loose Cannon Posts: 5Registered User Loose Cannon
    edited July 2015
    hi arger,
    sorry but to ask about ticket? i cant really understand about the ticket means? can u explain?
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    hi arger,
    sorry but to ask about ticket? i cant really understand about the ticket means? can u explain?

    Hi nelsonyong_79. Ticket is the email that you create to our Zynga Poker CS team. For more information, you may check this article. To contact our dedicated support team, you may check this link. Have a good one.
  • nelsonyong_79nelsonyong_79 Loose Cannon Posts: 5Registered User Loose Cannon
    edited July 2015
    to support team,
    i already reset my account, you guys really taking so long to investigate my account, i just wanna know when will support team give me back my previous chip before suspended?
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    to support team,
    i already reset my account, you guys really taking so long to investigate my account, i just wanna know when will support team give me back my previous chip before suspended?

    Hi nelsonyong_79. I have sent to Private Message to you. Please check your Notifications above. :)
  • paula121paula121 Not a Title, but a Star Posts: 2Facebook Connect User New to the Forums
    edited July 2015
    i look and see i am not only one with issues with zynga poker i had a ticket open 3 weeks and no reply had to delete it and send a new one as they locked my account for 3 days i think its aweful that we cant talk to anyone in live chat anymore to see why they where locked for i have never ever 100 percent broker any terms of zynga been playing for years so they must have a glitch going and we all suffer some of us work hard for the chips so we shouldnt lose them because zynga dont have live chat anymore so they can explain what is gooing on wrong in so many words says my account was locked for 3 days and im on my fourth one
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    hi friday i bought 156m zynga poker chips fro official zynga seller i got a receipt , i just only play and enjoy game almost 20 hour after i win to 224.6m zynga poker chips my account was suspended i dont know why ! if players lost money and chips for zynga and zacebook is ok but if players win this is very bad must account suspended . i need help please .








    1
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    paula121 wrote: »
    i look and see i am not only one with issues with zynga poker i had a ticket open 3 weeks and no reply had to delete it and send a new one as they locked my account for 3 days i think its aweful that we cant talk to anyone in live chat anymore to see why they where locked for i have never ever 100 percent broker any terms of zynga been playing for years so they must have a glitch going and we all suffer some of us work hard for the chips so we shouldnt lose them because zynga dont have live chat anymore so they can explain what is gooing on wrong in so many words says my account was locked for 3 days and im on my fourth one


    Hi paula121. I have sent a Private Message to your account. Please check your notification above.
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    hi friday i bought 156m zynga poker chips fro official zynga seller i got a receipt , i just only play and enjoy game almost 20 hour after i win to 224.6m zynga poker chips my account was suspended i dont know why ! if players lost money and chips for zynga and zacebook is ok but if players win this is very bad must account suspended . i need help please .







    1


    Hi Imrich Black. We recognize how you feel for being suspended after purchasing chips. Please note that our system automatically suspend an account when the owner violates any provisions of our Zynga Poker Rules and Restrictions. We recommend that you contact our dedicated Zynga Poke team to help you review your gaming profile and request for reinstatement. You can reach them by following the instructions here. For more information, you may refer on this article. Thanks for your patience and understanding.
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    please i try contact zynga poker etc but i dont know how u send me a link i dont know next step .
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    please i try contact zynga poker etc but i dont know how u send me a link i dont know next step .

    Hi again Imrich Black. Please follow the instructions found on this link. As a friendly tip, make sure that you are Facebook Connected when you are in the Player Support site just like the image below.

    <img src="http://s3.amazonaws.com/socialsupport-s3-assets/article/img1437909418473-10409199_705779072876561_1162175551012595938_n.jpg">;
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    ok thanks i put 7 question without any answear . nice help .
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    hello i still waiting for help , nobody help me , i leave 10 mesage without answear . please help .
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    hello where is support ? why zynga suspend my account wit 224.6m ? i try everything for help and allways withou any answear or help . Please i didnt nothing , i dont understand why my account is suspend ( i know why because for zynga not allawed is players win allawed olny lost chips)
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    hi mr.uncanny why nobody help me ? today is day no 4 i got only 3 days for suspendind i not have any answear from zynga,facebook, and here where is support?
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    hi mr.uncanny why nobody help me ? today is day no 4 i got only 3 days for suspendind i not have any answear from zynga,facebook, and here where is support?

    Hi Imrich Black. I have sent a Private Message to you. Please check your Notifications above. :)
  • Amita ChandraAmita Chandra Not a Title, but a Star Posts: 2Registered User New to the Forums
    edited July 2015
    My Zyenga Poker account is suspended last night. In the middle of the game i received the message that my account is banned. Tried many times to login. I never did anything wrong. Never insulted or commented on player, never used any wrong language or photo. Never transfferd chips to another player or any other illegal activities. I don't know why my account is suspended. Yes I am a regular player of Zyenga Poker and used to play in the night before going to bed. Please look into the matter and do the needful. I am not finding any email contact for support. Please help me. Because Zyenga Poker is my addiction... I can't sleep without playing it.
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    Many thanks mr unkcanny i send you private message with id number.
  • Shasha MeisyaShasha Meisya Not a Title, but a Star Posts: 1Registered User New to the Forums
    edited July 2015
    Hi zynga,. kenapa akun saya dibaned?? tolong kembalikan akun saya karena cara seperti itu hanya akan membuat pemain jera dan kapok. kalau memang harus dibaned kenapa sebelumnya tidak ada peringatan?? kalau salah sudah sepantasnya untuk dikasih peringatan bukannya langsung dibaned
  • Emerald JadeEmerald Jade Super Moderator Posts: 705Super Moderator mod
    edited July 2015
    Hello Amita Chandra and Shasha Meisya,

    Please reach out the Poker team using this email [email protected] so they can review and investigate the status of your account. Meanwhile, visit this article to know more info about account suspension. Thanks.
  • Imrich BlackImrich Black Loose Cannon Posts: 8Registered User Not a Title, but a Star
    edited July 2015
    still waiting on the re-opening of my account
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited July 2015
    still waiting on the re-opening of my account

    Hello again Imrich Black. I have sent a response on your Private Message. Please check your notifications again. :)
  • Amita ChandraAmita Chandra Not a Title, but a Star Posts: 2Registered User New to the Forums
    edited July 2015
    @ Shasha Meisya English please. Don't understand your language. Thanx
  • khaledmuamarkhaledmuamar Not a Title, but a Star Posts: 1Registered User New to the Forums
    edited August 2015
    Same thing happened to me man i started with 50k and made it to 1 billion in ONE DAY !! and when i win some people they go crazy and accuse me of being a bot -.- because they are loosing and tell me that they reported me i didnt care for them that much. everything was ok until my last win which was about 600m as soon as i won it something went wrong with the game and it disconnected i refreshed to get shocked that the LOVELY ZYNGA!! have blocked my profile and i have been emailing for more than a month asking for what i did wrong because i know i did nothing at all but win fairly and they say to me is thay they block profiles based on breaking the terms of the game and send me the link for the terms -.- without specifying anything to me !! and till now my profile is blocked and the ONE BILLION I MADE IN A DAY IS JUST GONE??!!
    WOOOW
    THANK YOU ZYNGA REALLY THANK YOU !!! -__-
  • Mr.UncannyMr.Uncanny Lord of the Forums Posts: 775Suspended User Aged to Perfection
    edited August 2015
    Same thing happened to me man i started with 50k and made it to 1 billion in ONE DAY !! and when i win some people they go crazy and accuse me of being a bot -.- because they are loosing and tell me that they reported me i didnt care for them that much. everything was ok until my last win which was about 600m as soon as i won it something went wrong with the game and it disconnected i refreshed to get shocked that the LOVELY ZYNGA!! have blocked my profile and i have been emailing for more than a month asking for what i did wrong because i know i did nothing at all but win fairly and they say to me is thay they block profiles based on breaking the terms of the game and send me the link for the terms -.- without specifying anything to me !! and till now my profile is blocked and the ONE BILLION I MADE IN A DAY IS JUST GONE??!!
    WOOOW
    THANK YOU ZYNGA REALLY THANK YOU !!! -__-


    Hi khaledmuamar. I understand how you feel after being suspended. Each reports that is submitted to our Security/Compliance team is properly investigated. It is possible that you may have violated other ZYnga Poker Rules. You can contact our dedicated Zynga Poker CS team to help you review your gaming profile and request for reinstatement. You can reach them by following these instructions. For more information why players are banned, you can check this link. Thanks for your patience and understanding.
  • Sheri Harlan BessonSheri Harlan Besson Not a Title, but a Star Posts: 1Registered User New to the Forums
    edited August 2015
    Why am I banned from Texas Holdem? I have done nothing wrong. In fact I have not actually played in a very long time. I just go in and collect chips and send gifts to friends. If it is a computer glitch please get it fixed.
  • Mohamed SobhiMohamed Sobhi Not a Title, but a Star Posts: 0Registered User New to the Forums
    edited September 2015
    Hi Mohamed. You can contact the Poker Team via email at [email protected]. Also, to learn more on why your account got suspended/banned and to find out how to further protect your account from scammers, phishers and online bad guys, try checking the links below.

    Why is my account suspended/banned?
    Fraud Protection
    Fraud Awareness
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