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Suspended Accounts

Emerald JadeEmerald Jade Super ModeratorSuper Moderator Posts: 585 mod

Hi Aces!

If your account is suspended, it is possible that there was a violation to the following Rules and Restrictions:

  • Use third party software, scripts, or bots, to access or play Zynga games in any way.
  • Attempt to get free chips by clicking links from unknown sources or people promising free chips - this will get your account phished or hacked.
  • Use profanity or language that discriminates or maliciously targets another individual in any way. This includes your profile picture.
  • Create more than one account to play poker from or store chips - all accounts will be banned!
  • Lose on purpose as a means of transferring chips - we can easily track this and you will be warned, have your chips taken, and banned!
  • Sell Chips! Under NO circumstances is anyone permitted to sell chips.
  • Attempt to buy chips from ANYONE other than Zynga - you may ONLY buy chips in-game via Zynga Secure Payment in the 'Buy Chips and Gold' screen or by redeeming a Game Card.

You can reach out to our Zynga Poker Support team by sending an email to PokerSupport@zynga.com to help you review your account. You can also check this link for more information about Suspended accounts. Thank you!

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Comments

  • Dantrag BaenreDantrag Baenre Super Moderator Suspended User Posts: 138 The Pesky Helper
    edited August 2015
    hi there, i am nelson here. my account suspended for 4 day+ and i still not receive any feedback from support team. i do send the email to support team regarding this. what should i do now?
  • Lite BeerLite Beer Not a Title, but a Star Registered User Posts: 1 Not a Title, but a Star
    edited December 2015
    Lite Beer wrote: »
    I did not break TOS and got banned for trying to login on my pc after I was having problems with ipad. On ipad ios 7.1 the tournament would not update for my winnings so I tried to login on pc. On pc every time I tried to access game it would say try again until finally I got banned or suspended. Please don't tell me I violated TOS because I did not. Something is wrong with Zynga poker and I would like to be reinstated now. Thank you.

    Hello Lite Beer! I'm sorry to hear that your account has been suspended. It is our system that automatically bans or suspends an account when its owner has violated any of the provisions indicated in the Zynga Terms of Service. You may refer on this article for more information. If you feel that this is incorrect, we have set up a dedicated email PokerSupport@Zynga.com and toll free number 877-352-0893 to appeal this suspension to better serve you. We appreciate your patience and understanding. Have a great day :)
  • Jejaka PdrmJejaka Pdrm Not a Title, but a Star Registered User Posts: 1 Not a Title, but a Star
    edited November 2014
    :mad::mad::mad::mad::mad::mad:
  • Johnny DurexJohnny Durex Loose Cannon Registered User Posts: 8 Loose Cannon
    edited November 2014
    Conveniently for zynga it seems to be a growing trend..... I was on almost 13 million when my account was "suspended" for "tos breach", even though i did nothing wrong... I waited for my 3 days then was forced to admit i was wrong before i could play, then found that i only had 110k. I' am really angry about this and i am considering legal action against zynga.
  • Johnny DurexJohnny Durex Loose Cannon Registered User Posts: 8 Loose Cannon
    edited November 2014
    If this is the way you treat people who play your game then it has no place on facebook, twitter or other platforms either... I shall be appealing to facebook to have it removed
  • Johnny DurexJohnny Durex Loose Cannon Registered User Posts: 8 Loose Cannon
    edited November 2014
    Attachment not found.suspended again for no apparent reason. you really are pathetic zynga.....
  • Mr.UncannyMr.Uncanny Lord of the Forums Suspended User Posts: 775 Aged to Perfection
    edited November 2014
    Attachment not found.suspended again for no apparent reason. you really are pathetic zynga.....


    Hi Johnny Durex! Our system automatically bans or suspends an account when its owner has violated any of the provisions indicated in the Zynga Terms of Service. The most common violations are:

    - Chips Transferring/Team Play
    - Posting of Offensive or Infringing content – including chat posts that are threatening, abusive, pornographic in nature, excessively violent. This also includes use of Zynga proprietary images or indecent photos as your profile picture.
    - Conducting commercial activity within the game – including Chips Selling
    -Cheating and hacking – including illegal use of unauthorized third party software, automation software, exploits, bots, hacks, mods, VPNs, Phishing IP Tools

    As moderators, we don't have access to your game account to verify why it was suspended. I recommend that you email our dedicated Zynga Poker team to appeal the suspension on these following Zynga Poker channels: dedicated email PokerSupport@Zynga.com and toll free number 877-352-0893. Have a great day!
  • Albert SaerongAlbert Saerong Not a Title, but a Star Registered User Posts: 1 Not a Title, but a Star
    edited December 2014
    Bought starting chips, played for so many hours at the table and poker league, once almost reached 1B, suddenly account banned!

    Zynga just hiding behind the statement of violation. FYI:

    - I AM A SILENT PLAYER NOT HARRASSING OTHER PLAYER
    - I DO NOT TRANSFER CHIPS OR TEAM PLAY
    - I DO NOT POST OFFENSIVE OR EVEN CHAT
    - I DO NOT CONDUCT COMMERCIAL ACTIVITY NOR CHIP SELLING
    - I DO NOT CHEAT OR HACKING

    - I JUST PLAY POKER THATS IT!

    And now they only want to return 10% or max 1 mil of my chips without really hearing what i have to say or pointing to me what I did wrong?? Amazing.... where's the justice and consumer protection. This is really a scam and total rip off. Be careful and don't ever put money into any games from this company.

    To Mod, thanks for allowing this post, and don't bother to reply, let me help you with what you will say usually:
    http://www.zyngaplayerforums.com/showthread.php?1525374-Suspended-Banned-Accounts
  • IYoungIYoung Social Snowflake Registered User Posts: 279 Gabby Enthusiast
    edited December 2014
    Just report this to the credit card company you used to purchase chips and demand a chargeback.
  • Mr.UncannyMr.Uncanny Lord of the Forums Suspended User Posts: 775 Aged to Perfection
    edited December 2014
    Bought starting chips, played for so many hours at the table and poker league, once almost reached 1B, suddenly account banned!

    Zynga just hiding behind the statement of violation. FYI:

    - I AM A SILENT PLAYER NOT HARRASSING OTHER PLAYER
    - I DO NOT TRANSFER CHIPS OR TEAM PLAY
    - I DO NOT POST OFFENSIVE OR EVEN CHAT
    - I DO NOT CONDUCT COMMERCIAL ACTIVITY NOR CHIP SELLING
    - I DO NOT CHEAT OR HACKING

    - I JUST PLAY POKER THATS IT!

    And now they only want to return 10% or max 1 mil of my chips without really hearing what i have to say or pointing to me what I did wrong?? Amazing.... where's the justice and consumer protection. This is really a scam and total rip off. Be careful and don't ever put money into any games from this company.

    To Mod, thanks for allowing this post, and don't bother to reply, let me help you with what you will say usually:
    http://www.zyngaplayerforums.com/showthread.php?1525374-Suspended-Banned-Accounts

    Hello Albert Saerong! I recognize how you feel after your account was suspended. As moderators, the option to check your gaming account is unavailable for us. The one's you mentioned are the common violations why an account is suspended. To have a better insight why your gaming profile has been suspended, I recommend that you contact our dedicated Zynga Poker team to help you review your account. For more information, you may check the article on this link. Have a great day!
  • Ahmad Fawaz BashAhmad Fawaz Bash Not a Title, but a Star Registered User Posts: 1 New to the Forums
    edited December 2014
    Please i am having a big problem i am banned parmanently in my zynga poker account texas holdem i dont know whats the problem just alone so please i need a help my name is Ahmad Fawaz Bash thankyou
  • Mr.UncannyMr.Uncanny Lord of the Forums Suspended User Posts: 775 Aged to Perfection
    edited December 2014
    Please i am having a big problem i am banned parmanently in my zynga poker account texas holdem i dont know whats the problem just alone so please i need a help my name is Ahmad Fawaz Bash thankyou

    Hi Ahmad Fawaz Bash! I recognize how you feel with your suspended account. There are different reasons why an account is suspended.

    Some of them are:
    o Chips Transferring/Team Play
    o Posting of Offensive or Infringing content – including chat posts that are threatening, abusive, pornographic in nature, excessively violent. This also includes use of Zynga proprietary images or indecent photos as your profile picture.
    o Conducting commercial activity within the game – including Chips Selling
    o Cheating and hacking – including illegal use of unauthorized third party software, automation software, exploits, bots, hacks, mods, VPNs, Phishing IP Tools

    As Moderators, the access to your gaming account is unavailable for us. If you would like to have a member of the Zynga Poker Support team review your profile, feel free to email our customer support team, however, we do not guarantee reinstatement. For more information, you may refer on this article. Thanks for your understanding and have a great day ahead!
  • Chris BobChris Bob Not a Title, but a Star Registered User Posts: 2 New to the Forums
    edited January 2015
    Hello to every1 .

    Now i'm going to share with you my problem with this Game . First of all i have to play this game like 2-3 years or so because when i'm trying to enter in-game a message appear to my screen and it says this 2mpc4so.png Please help me to solve this problem . I really want to play again .
    Thanks .
  • Dantrag BaenreDantrag Baenre Super Moderator Suspended User Posts: 138 The Pesky Helper
    edited January 2015
    Hi Chris, thanks for playing! Have you tried any troubleshooting yet? If not, we've a workaround here that might help solve your concern.

    Good luck and happy gaming!
  • Chris BobChris Bob Not a Title, but a Star Registered User Posts: 2 New to the Forums
    edited January 2015
    Uhhm, look i have to play this game 2-3 years like i said .. Because this msg appears .
    I have even formated my pc (not for this reason) and installed any latest updates and nothing .
    I never used any cheat tool or whatever ...
    As i see there are many banned users in this game, and i don't want to be one of them .
    So i am not able to understand what is really going on here .
    Please do something & thanks for the quick reply .
  • Dantrag BaenreDantrag Baenre Super Moderator Suspended User Posts: 138 The Pesky Helper
    edited January 2015
    If your account is suspended, you can fill-up the form that will pop-up after opening your game/account. For more information, kindly check here.

    Have a great day!
  • Nassery NazNassery Naz Loose Cannon Registered User Posts: 3 Not a Title, but a Star
    edited February 2015
    My Poker Account has been banned..
    I don't know what is wrong with my activities, coz I'm just regular fun player..

    Anyone know how to reactive my account and why this happen to me?
    Anyone know where to report this at zynga?

    Thx for your support.
  • Mr.UncannyMr.Uncanny Lord of the Forums Suspended User Posts: 775 Aged to Perfection
    edited February 2015
    My Poker Account has been banned..
    I don't know what is wrong with my activities, coz I'm just regular fun player..

    Anyone know how to reactive my account and why this happen to me?
    Anyone know where to report this at zynga?

    Thx for your support.

    Hello Nassery Naz! I'm happy to assist you with your suspended account. There are many reasons why an account is suspended. Common violations made by players are chip transferring, posting of offensive content, conducting commercial activity, cheating or hacking. When your account is banned, you will see a Notice of Account Suspension banner in your game just like the picture below.

    img1402510720038-Screen%20Shot%202014-06-11%20at%2011.18.18%20AM.png

    You have options on how to reactivate your game. First is when you accept it but with an automatic reduction of your Chip stack (minimum of 10% of your current stack and maximum of one million). Second is to report a possible hacking incident on the form found on the said notice to initiate an investigation. The third option to contact our dedicated Zynga Poker team that can review your game profile. For more information, you may check the article found here. We appreciate your patience and understanding. Have a great day ahead!
  • Nassery NazNassery Naz Loose Cannon Registered User Posts: 3 Not a Title, but a Star
    edited February 2015
    No.. I dont have suspended account.. I just had "Banned" without notice.. can't do anything to the game anymore.. :(
    I cant report this to zynga's.. I dont know what happen with this for next..
    How to contact "Customer Support" when I click it just simple web report.. :(

    Thx for ur support

    Attachment not found.
  • Mr.UncannyMr.Uncanny Lord of the Forums Suspended User Posts: 775 Aged to Perfection
    edited February 2015
    No.. I dont have suspended account.. I just had "Banned" without notice.. can't do anything to the game anymore.. :(
    I cant report this to zynga's.. I dont know what happen with this for next..
    How to contact "Customer Support" when I click it just simple web report.. :(

    Thx for ur support

    Attachment not found.

    Thanks for getting back Nassery Naz! Is this the first time your account was suspended? Please note that some violations are irreversible. You can still reach our Poker team to review your profile. You can check the email on this link. Thanks for your patience and understanding. Have a great one!
  • Nassery NazNassery Naz Loose Cannon Registered User Posts: 3 Not a Title, but a Star
    edited February 2015
    Mr.Uncanny wrote: »
    Thanks for getting back Nassery Naz! Is this the first time your account was suspended? Please note that some violations are irreversible. You can still reach our Poker team to review your profile. You can check the email on this link. Thanks for your patience and understanding. Have a great one!

    I never suspended or banned before.. I playing poker almost last 4 year.. nothing happen like this before.. but the things diferent today is I accept too many people who add me as a friend in the game.. I dont know if that is a violation for the game.. the next day I had my account have been banned like the picture.. :(

    I hope zynga team can review my account ASAP..
    Thank you for the support Mr. Uncanny
  • EXbluff RoyalEXbluff Royal Not a Title, but a Star Registered User Posts: 1 New to the Forums
    edited February 2015
    my zynga poker acc has been banned for weeks, please help to activate it, i want to back to the table fast.:(
  • chrystalynchrystalyn Super Moderator Super Moderator Posts: 425 mod
    edited February 2015
    my zynga poker acc has been banned for weeks, please help to activate it, i want to back to the table fast.:(

    Hi EXbluff Royal,

    I know that you're excited to play the game again. If your account has been banned, please contact our customer support for further assistance. You may check this article for more information about your Support Options. Also, to know the possible reasons why your account has been suspended or banned, kindly check this link.
  • Djohan SEDjohan SE Pumpkin Registered User Posts: 8 Loose Cannon
    edited February 2015
    I am having the same problem, too. Zynga banned me with no reasons. I am sure it is a bug / system error of zynga poker. It happened when after I had won a hand of about 80M in a 4M room ( i was playing with other 7 players). Zynga system counted me as having done a chips-transferer as I won big. Actually I was playing and zynga may learn it. I played long, got lost about 100m before, then I won about 80m, and it happened to me.

    I had a lot of PERMANENT ITEMS there. It is my only account on Facebook and Zynga Poker. Please help me solve the problem.

    Thank you.

    Best Regards,
    Djohan
  • Djohan SEDjohan SE Pumpkin Registered User Posts: 8 Loose Cannon
    edited February 2015
    Overall, based on what i have experienced and some other players' reports on this respected zynga poker community, i think zynga poker team should learn or trace the system bugs, especially on banning players issue.

    If zynga cannot fix the bugs, i think zynga will lose a lot of valuable and loyal players, especially who have played the game for a long time.

    It's up to zynga, and I am one of the victim.

    Best Regards,
    djohan.
  • chrystalynchrystalyn Super Moderator Super Moderator Posts: 425 mod
    edited February 2015
    Djohan SE wrote: »
    Overall, based on what i have experienced and some other players' reports on this respected zynga poker community, i think zynga poker team should learn or trace the system bugs, especially on banning players issue.

    If zynga cannot fix the bugs, i think zynga will lose a lot of valuable and loyal players, especially who have played the game for a long time.

    It's up to zynga, and I am one of the victim.

    Best Regards,
    djohan.

    Hello Djohan,

    Thanks for sharing your feedback. To provide a safe and fair experience, the team is in the process of eliminating fraudulent activity and cheating in Zynga Poker. If you suspect someone is cheating, please contact us via email at PokerSupport@zynga.com. You may also refer to this link for details. Regarding your account, please contact our customer support. They will further check this for you. Here's an article for more information about your Support Options.
  • Yahia AnisYahia Anis Not a Title, but a Star Registered User Posts: 1 New to the Forums
    edited February 2015
    I tried to open my facebook account yesterday but i got a message saying you're banned and my account has been disabled

    and i really didn't do anything wrong .. i don't sell or buy chips .. I don't know how to hack and also i don't insult anyone i'm very friendly most of the time

    please help :(

    thanks :(
  • chrystalynchrystalyn Super Moderator Super Moderator Posts: 425 mod
    edited February 2015
    Yahia Anis wrote: »
    I tried to open my facebook account yesterday but i got a message saying you're banned and my account has been disabled

    and i really didn't do anything wrong .. i don't sell or buy chips .. I don't know how to hack and also i don't insult anyone i'm very friendly most of the time

    please help :(

    thanks :(

    Hi Yahia,

    Glad to help you today. Regarding your banned account, please contact the Poker Team via email at PokerSupport@zynga.com. Also, you may visit this link to find out more on how to further protect your account from scammers, phishers and online bad guys.

    Thanks.
  • TahitictgTahitictg Not a Title, but a Star Registered User Posts: 1 New to the Forums
    edited February 2015
    i am a new player without any reason my account is banned how do i get it back????
  • Dantrag BaenreDantrag Baenre Super Moderator Suspended User Posts: 138 The Pesky Helper
    edited February 2015
    Hi Tahitictg,

    You can contact the Poker Team via email at PokerSupport@zynga.com. Also, to find out how to further protect your account from scammers, phishers and online bad guys, try visiting https://zynga.com/security . For more information, kindly check here.

    Thank you for your continued support.
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