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chrystalyn · Super Moderator · mod


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  • @Lynn said: I can now play on the PC, thanks! That's great to know! You're now back on track, @Lynn! @jlb8100 said: The game opens now, but still under construction??? I'm on 747 on my mobile version but I really need to play it…
  • @vixey75 said: My game will not initialize after 17% Have you tried any troubleshooting steps after encountering this problem? If not yet, please refer to these links and try the suggested steps: * iOS * Android * Kindle * Web
  • Thanks for reporting, @Vykky. Your concern was already forwarded to the team and they're looking into it. Appreciate your patience and understanding.
  • @caylee said: Tried refreshing, tried clearing cache, tried logging out of FB and logging back in. Your Wheel is not working for me nor my husband and hasn't for days. Please fix this. @Sarge215 said: The prize wheel has not worked no…
  • @caylee said: Im stuck on 240 as well. Pretty much ready to pack this game in. @caylee said: Managed to finish it. New problem on next chapter. Glad to know that you're able to finish it. May I know what is the exact problem t…
  • @tuckerg, what device are you using when you received this error message? You may refer to these links and try the suggested steps: -iOS -Android -Web -Kindle Let me know how it goes.
  • Hi @Igor. Are you still experiencing the same problem when swapping the cells? If so, please check this article and try the suggested steps. Thanks.
  • Thanks for getting back to us, @tammy. The team is looking into this issue. If the Frogs are not counting towards the task, please contact our Support team. Simply refer here and follow the steps on how to reach them.
  • Hi @jlb8100! For further assistance, please contact our Support team. You may refer to this link and follow the steps on how to reach them. Thanks.
  • Thanks for reporting, tammy, @IKH and @CrisJorge. Please try to refresh your games and let us know if the Frogs are still invisible.
  • @neil said: The new update won't load on my iPad. It gets to 86% then crashes. Anyone have the same problem? @neil said: Is there a fix? @krmelkndy said: Which operating system are you using? (MacOS) Which browser/versi…
  • Yes, @KayKay. You can contact our Support team for further assistance. Please refer to this article and follow the steps on how to reach them.
  • @Pam said: I haven't been able to collect a daily bonus for a week now @dean said: I can not click on the wheel too . I got to collect the first week for the bonus then nothing. just the icon, The Prize Wheel was updated recen…
  • @Bruce said: Week of spinning, got the 10 diamonds, now they have vanished. To check your account further, please contact our Customer Support. You may refer to this link and follow the provided steps on how to reach them. Thanks.