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This has been going on for months. I don't even know why I spin, no daily reward and no diamonds. Lost another 7 tonight.
Most times wheel will not spin. I try reloading, Some times it looks like I got coins, but next day I am back to one?? Why can't I move up for diamonds?
Apologies for the inconvenience caused, @klouise and @raphael65. We're actively looking into this and the following troubleshooting steps for web, iOS, and Android may help you to spin again smoothly. Please refer to this article as well to guide you on how the Prize Wheel feature work. Moreover, to optimize and improve the game, the Diamond Bonus Levels has been discontinued with the latest game update. Thanks for your understanding.
My issue is the same, the prize wheel won't spin half the time and its been going on for months, just recently it wouldn't spin on my day 49, no spin and lost 7 diamonds, now on day 56 no spin and lost another 7 diamonds. And when it does spin I always get 100 coins everytime
Hi Pam. Apologies for the inconvenience and we also advice you to try the following workarounds (web, iOS, Android) that may help you to smoothly play the Prize Wheel again. Please refer to this article as well to guide you on how this feature work. Thanks!
I still not received my 7 diamonds for day 7
Yet again back to day 1 and was online yesterday and was on Day 18 yet still owed diamonds 14 in total
spin wheel doesn't spin so you unable to do it 7 days to earn the diamonds and when it does spin it is always giving coins not other prizes some one from zyanga answer the questions
Its happened again was meant to get 7 diamonds today on day 14 but back to day 1 . Get this fixed
Thanks for reporting and we're aware of the experiences you've shared when using Prize Wheel, @Piper58 and @snippy. These troubleshooting steps for web, iOS, and Android may help you smoothly play this feature. Apologies for the inconvenience caused.
I'm sorry, but here it is the end of October and the problems with the Prize Wheel still continue and all the links you have given us no longer work. We get an error message when we try them. Please give us new links.
I have made it to 3 spins for 3 days and then it all starts all over again I lost my weekly 7 diamonds LAST WEEK AND NOW IT WILL NOT GO PAST DAY 2 WITHOUT RESTARTING. Now tonight it keeps locking up will not give me credit for finishing a level.
I too am having problems with the wheel. I finished day 49 yesterday and for the fourth week, no diamonds. Most of the time the wheel doesn't spin at all and when it does, I almost always get 100 coins. Funny how the system ALWAYS works when I buy diamonds, but almost never does when they are supposed to be free.
Apologies for the inconvenience caused and while we're working to improve this feature, you may use your collected coins in purchasing food and accessories for your Pets on the mobile version. Thanks, @Carolyn99, @Podo850, and @Nantz427.
Its happened again was meant to get 7 diamonds today on day 47 but back to day 1 . Get this fixed