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Why is my progress missing after updating the game?

[Deleted User][Deleted User] Posts: 0 admin
edited March 2016 in Announcements & Updates
Why is my progress missing after updating the game?

We've received reports for some players missing their levels, diamonds or coins after updating their game.

If your game is connected to Facebook, you can still recover your progress! Please follow these steps:

1. Restart your device to clear out corrupted data or cache.
2. Launch the game.
3. Tap on "Connect to Facebook".
4. Wait a few seconds until the app is properly connected to Facebook.
5. Play the game!

It is important to remember to always play online and to keep your game connected to Facebook at all times to ensure your progress is saved correctly.

Aside from that, here are other useful troubleshooting steps:
iOS: http://zynga.my/iOSTS
Android: http://zynga.my/AndroidTS
Kindle: http://zynga.my/dds
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