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Unable to purchase Gems

SystemSystem Posts: 397Member Administrator
This discussion was created from comments split from: Unable to purchase gems.


  • Sissylynn57Sissylynn57 Posts: 2Member Tropical Tourist
    I have reported a bug 6 times on a error message every time I want to purchase gems, and I have money loaded on my Apple ID card, and every time it said “Billing not supported on Device “
  • Sissylynn57Sissylynn57 Posts: 2Member Tropical Tourist
    About done with this game, becoming a pain in the **** to play when you have to call support or write and get no help
  • ChiibisukeChiibisuke Posts: 91Community Moderator Community Moderator

    Sorry to know that you are getting an error message whenever you try to purchase Gems, @Sissylynn57. Kindly try these workarounds below prior to making another purchase:

    • Troubleshooting steps for iOS
    • Return to your iPhone home screen, and select Settings -> General -> Restrictions.
      -Find and enable In-App purchases.
    • Remove and Re-add your Payment Method via App Store settings by following the instructions on this link.

    We appreciate your patience and continued support.

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