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We have received reports from our fellow farmers that their Neighbors are missing from the Neighbor Bar. In the meantime, please reload your game and check your Neighbors again.
We are aware of this matter and this will be corrected soon. You don't need to write to support about this.
For those who encountered posting problems, make sure to check your email for the Forums verification message. If it's not in your inbox, check your spam, social or promotions folder. If you've already done that and you continue to get the message, send me a PM or any available moderators.
For those who didn't get the quest for Animal Refuge, a bug was found and has already been reported. No need to submit a report. Stay tuned for updates. TIA
Don't know if this is relevant in your case but I had this issue for quite a while. Turned out to be the 'built in' ad blocker in the browser I was using (Opera in my case) was blocking the inbox from filling. Disabling it and just using a 3rd party ad blocker on its own all works fine now.
Thanks for sharing. It could be that. Since it was posted 3 days ago, it could be working now. Let us know if it's still happening.