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Anyway to actually get support???

peacepeace Posts: 480Registered User, Facebook Connect User Colossal Titan Slayer
in Ask a Player

I have not really been able to play in 2 wks... many issues . I did not get my montly crate for vip but they took my dang money... I have tried the ways that are obvious but am being ignored... Anyway have a clue how to get help??? frustratedddddddddddddddd

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Comments

  • Jewels99Jewels99 Posts: 968Registered User, Facebook Connect User Guru of Mayhem

    There was a thread a bit back on the VIP crate not coming for some in the bug area

    Also you can check the bug area for threads on loading issues and read those

    You can try support at link below. Support is only general support not tech support. Whether you hear anything back is another story too. But for loading issues and not getting into game they may just tell you to troubleshoot and follow those steps.

    But good luck

    https://zyngasupport.helpshift.com/a/farmville-2/?contact=1

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  • Irena.PIrena.P Forum Meister Posts: 2,997Registered User Lord of the Forums

    Try the link in my Signature, I don't know of any other way. Are you sure your email hasn't blocked Zynga as Spam?? make sure you have it white listed.

    ADD ME. Zfriends welcome, not adding any new neighbours.

    SUPPORT If your in game "contact us" button is missing, use this.

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  • AussiegilzAussiegilz Lord of the Forums Posts: 7,839Registered User Lord of the Forums

    A couple months back there was a phone number sent out to players on how to contact for VIP issues - someone posted it here and one of the mods confirmed it was legit. To be honest I'm not sure I trust that it is but you could give that a shot if the link doesn't work - also there is a billing number you can call since you aren't getting what you paid for this would fall under their umbrella. Check your Terms of Service and Terms of Sale for VIP for contact info.

    If your in-game support links do not work contact support here: https://zyngasupport.helpshift.com/a/farmville-2/?contact=1 Be aware there is no technical support, this is not for billing related issues. Bookmark it for further use.

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  • Colleen MurphyColleen Murphy Lord of the Forums Posts: 6,854Registered User Lord of the Forums

    Support is no help, I already contacted them. I also contacted the vip I was assigned. They know not much about this game.

    add me
    http://zyngagames.com/profile/36093010049?ztrackRef=my_profile_pic

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  • peacepeace Posts: 480Registered User, Facebook Connect User Colossal Titan Slayer

    @Aussiegilz said:
    A couple months back there was a phone number sent out to players on how to contact for VIP issues - someone posted it here and one of the mods confirmed it was legit. To be honest I'm not sure I trust that it is but you could give that a shot if the link doesn't work - also there is a billing number you can call since you aren't getting what you paid for this would fall under their umbrella. Check your Terms of Service and Terms of Sale for VIP for contact info.

    Th> @Colleen Murphy said:

    Support is no help, I already contacted them. I also contacted the vip I was assigned. They know not much about this game.

    I noticed they don't. but initially I got help but it has been weeks. I have tried everything I knew of.. I looked back to the email we got and tried but states the mailbox has not been set up yet.

    I will look into the other ideas but they do not make it easy!!

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  • peacepeace Posts: 480Registered User, Facebook Connect User Colossal Titan Slayer

    @Aussiegilz said:
    A couple months back there was a phone number sent out to players on how to contact for VIP issues - someone posted it here and one of the mods confirmed it was legit. To be honest I'm not sure I trust that it is but you could give that a shot if the link doesn't work - also there is a billing number you can call since you aren't getting what you paid for this would fall under their umbrella. Check your Terms of Service and Terms of Sale for VIP for contact info.

    I can not find anything!!! I have looked and looked and can not get into the vip settings... SSoooo frustrated

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  • peacepeace Posts: 480Registered User, Facebook Connect User Colossal Titan Slayer

    well I had to quit...I am really upset it came to that but I have sent many emails and did try the phone# I got in that initial email but noone has replied and certainly nothing has been done....I tried every support email but never got my monthly crate... They took my money though!! I was 1 dang month away from platinum too so pretty dang mad....

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  • TextmumTextmum Fisherman Posts: 324Registered User The One Who Knows it All

    My money has been taken too and no VIP crate. I contacted support and like everyone else no reply. I will give them till next payment date and then remove my subscription.

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  • Colleen MurphyColleen Murphy Lord of the Forums Posts: 6,854Registered User Lord of the Forums

    contact support here----https://zyngasupport.helpshift.com/a/farmville-2/?contact=1

    add me
    http://zyngagames.com/profile/36093010049?ztrackRef=my_profile_pic

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  • peacepeace Posts: 480Registered User, Facebook Connect User Colossal Titan Slayer

    @Textmum said:
    My money has been taken too and no VIP crate. I contacted support and like everyone else no reply. I will give them till next payment date and then remove my subscription.

    Did you get yours resolved??? I did the same. I cancelled and will see if things get fixed... I got a reply from my vip support team( almost 3 weeks later) Still no animal but she doesn't seem to get it... She gave me another weekly crate... UGGG I want the dang animal! Frustrating that these vip support people have no clue about the game! ..

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  • TextmumTextmum Fisherman Posts: 324Registered User The One Who Knows it All

    I have had no reply from support at all. The weekly crate has been arriving, although a day later than normal. Still no monthly crate.

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  • peacepeace Posts: 480Registered User, Facebook Connect User Colossal Titan Slayer

    @Textmum said:
    I have had no reply from support at all. The weekly crate has been arriving, although a day later than normal. Still no monthly crate.

    so frustrating!!

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  • TextmumTextmum Fisherman Posts: 324Registered User The One Who Knows it All

    I received my money crate this week on time, still no VIP animal. I had however wondered if they have changed how it works, as I have noticed that with all the new quests, the building already has half the parts when I start! Thats without me asking or clicking on posts. Anyone else have this?

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